Apply: Customer Service Officer at Optimus Bank

Customer Service Officer at Optimus Bank

About Optimus Bank

Optimus Bank is an innovative financial institution in Nigeria that aims to transform traditional banking through technology and innovation. Guided by strong core values, the bank is licensed by the Central Bank of Nigeria and focuses on reshaping international trade transactions for corporations. It offers a unified web platform for streamlined management, reflecting its commitment to efficiency and convenience.

Summary

Company: Optimus Bank
Job Title: Customer Service Officer
Job Type: Full Time
Qualification: BA/BSc/HND
Location: Port Harcourt, Rivers
Deadline: Not Specified

Job Title: Customer Service Officer

Responsibilities

Ensure effective and timely service delivery to customers at all customer service unit.
Ensure efficient Turn Around Time (TAT)in line with service level agreements.
Ensure timely and error free processing.
Ensure timely execution of end-of-day procedures including reports.
Ensure effective utilization- of-physical assets at the Customer Service Unit
Recommend Process Improvements as it relates to Customer Service in a bid to ensure service efficiency and cost minimization.
Ensure Zero Fraud Tolerance and Regulatory Infraction
Effective Cost Management to ensure that Customer Service sub-units are efficient.
Perform Account maintenance function which includes account upgrade and update, stop cheques, standing instruction, internet banking, Account restriction request and removal etc.)
Drive digital adoption in the branch.
Maintain and update customer files