Apply for Call Centre Agent at Phillips Consulting Limited.
About Phillips Consulting Limited
Phillips Consulting Limited is a prominent consulting firm specializing in business management services, catering to clients throughout Africa. Our expertise spans various key industries and government tiers, with a team of adept consultants possessing both extensive training and sector-specific knowledge. Our exceptional delivery capabilities are the result of carefully selecting and cultivating talented and seasoned consultants. We invest significantly in their development through rigorous training in our exclusive management methodologies and tools.
Summary
- Company: Phillips Consulting Limited
- Job Title: Customer Experience Officer / Call Centre Agent
- Qualification: BA/BSc/HND
- Job Type: Full Time
- Location: Onipanu, Lagos
- Deadline: 28th October, 2024
Job Title: Customer Experience Officer / Call Centre Agent
Responsibilities
- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Performing product tests, evaluating after-sales and support services, and facilitating improvements.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
Qualifications
- B.Sc / HND qualification ONLY Graduate.
- At least 2 years experience as a customer experience specialist, or a similar customer support role
- Candidate must be willing to work on shifts
- Others: Good communication skills, Data Analysis, Leadership skills, and a good knowledge of using a computer system.
Requirements:
- Language proficiency: Candidates must be able to speak these three languages: English, Igbo, and Yoruba fluently
- Candidates must reside in Onipanu and its environs is a MUST
- Candidate must be willing to work weekends.
Salary and Benefits
- N80,000 monthly.
- HMO
- Pension
- 13th month
- Leave allowance.
Application Deadline
28th October, 2024.
Method of Application
Interested and qualified candidates should send their CV to: recruitment@phillipsoutsourcing.net using the job title as the subject of the mail.