Apply: Call Center Agent at Phillips Consulting Limited

About Phillips Consulting Limited

Phillips Consulting Limited is a prominent consulting firm specializing in business management services, catering to clients throughout Africa. Our expertise spans various key industries and government tiers, with a team of adept consultants possessing both extensive training and sector-specific knowledge. Our exceptional delivery capabilities are the result of carefully selecting and cultivating talented and seasoned consultants. We invest significantly in their development through rigorous training in our exclusive management methodologies and tools.

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We welcome applications from interested candidates for the position of a call center agent within Phillips Outsourcing Services.

Summary

Company: Phillips Consulting Limited
Job Title: Call Centre Agent
Job Type: Full Time. View other Full Time Jobs
Qualifications: HND/BSC
Location: Lagos State.. See other Jobs in Lagos
Salary: N80,000 + other Benefits
Deadline: 27 August, 2023.

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Job Title: Call Centre Agent

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Job Description

Responsibilities:

Tracking customer experiences across online and offline channels, devices, and touchpoints.
Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
Identifying customer needs and taking proactive steps to maintain positive experiences.
Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
Performing product tests, evaluating after-sales and support services, and facilitating improvements.
Documenting processes and logging technical issues, as well as customer compliments and complaints.
Qualifications and Requirements:
Language proficiency: Candidates must be able to speak these three languages: English, Igbo, and Hausa
Candidates must reside in Onipanu and its environs

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Qualification:

BSC/HND ONLY Graduate
At least 2 years experience as a customer experience specialist, or a similar customer support role
Candidate must be willing to work on shifts
Others: Good communication skills, Data Analysis, Leadership skills, and a good knowledge of using a computer system.

Salary: N80,000 NET + Other Benefits

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