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Banker Job at Stanbic IBTC Bank

About Standard Bank (Stanbic IBTC)

Standard Bank Group (SBG) is a commercial bank headquartered in Johannesburg, South Africa, established in 1862. It provides a wide range of financial services, including banking, insurance, investment, and advisory services. As Africa’s largest bank, SBG is committed to driving the continent’s growth and development. They aim to meet the diverse needs of individuals and businesses in Africa while maintaining strong investor relations and a focus on excellence in all aspects of their operations.

Summary

  • Company: Stanbic IBTC Bank
  • Job Opening: 2 Openings
  • Job Type: Full-time
  • Qualification: BA/BSc/HND
  • Location: Lagos, Kano, Nigeria
  • Deadline: Not Specified

Job Opening: 2 Openings

1. Job Title: Banker, Transactional

    • Job Type: Full-time
    • Qualification: BA/BSc/HND
    • Location: Lagos State, Nigeria
    • Deadline: Not Specified

    Job Description

    To respond to any Private, Prestige/ Executive client service queries and requests received telephonically in the Affluent Express within laid down policies and procedures.

    Job Responsibilities

    • Act as first point of contact for customers and demonstrates product knowledge on existing and new products
    • Follow the relevant risk and compliance procedures, work instructions and business requirements.
    • Accurately log request (e.g., records the customer interaction by capturing leads, queries, complaints, compliments, contact details, etc.)
    • Undertake root cause analysis to prevent recurring problems/queries within the team context.
    • Provide quality service to customers in order to fulfil their needs within the least amount of time.

    Qualifications

    • Minimum of First Degree

    Experience

    • 1- 3 years of experience of the bank’s products, processes and systems. Understands regulations governing the management of financial services and other relevant bank policies.

    Additional Information

    Behavioural Competencies

    • Adopting Practical Approaches
    • Interacting with People
    • Exploring Possibilities
    • Developing Expertise
    • Team Working

    Technical Competencies

    • Customer Reception and Channelling
    • Difficult Calls Management
    • Query Resolution 
    • Telephone Caller Handling

    Click here to get a professional, ATS compliant CV from an Expert for less than 4k.

    Go to Method of Application

    2. Job Title: Banker, Private

    • Job Type: Full-time
    • Qualification: BA/BSc/HND
    • Location: Kano State, Nigeria
    • Deadline: Not Specified

    Job Description

    To grow, maintain and retain a portfolio of private banking customers in line with the segment value propositions, related initiatives and activities aimed at creating value for the client and the bank.

    Job Responsibilities

    • Proactively promote a relationship-based offering through a primary point of contact, which meets the client expectations by providing personalized financial solutions in line with the client value proposition
    • Restructures debt for efficiencies through debt consolidation, thereby bringing a customer’s asset base under one roof
    • Adhere to sound account management principles for optimal credit portfolio management execution (i.e., reduced excesses, unauthorised overdrawn accounts and overdue reviews).
    • Analyse client’s financial information and formulates solutions on how to respond to a client’s needs and requirements accordingly.
    • Prepare and submit quality credit applications for evaluation and/or approval by Credit, where required or oversees the preparation of credit applications. Conducts credit reviews as and when required.

    Qualifications

    • BSc in any Business or Commerce related field

    Experience

    • 5 -7 years experience in sales, service, relationship management, credit applications and financial acumen (i.e., proven sales track record in the Financial service industry.)

    Additional Information

    Behavioural Competencies

    • Providing Insights
    • Developing Expertise
    • Producing Output
    • Establishing Rapport
    • Thinking Positively

    Technical Competencies

    • Product Knowledge (Consumer Banking)
    • Banking Process & Procedures
    • Customer Understanding (Consumer Banking)

    Click here to get a professional, ATS compliant CV from an Expert for less than 4k.

    Method of Application

    (See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)

    Important: See Helpful Career Resources

    Banker Job at Stanbic IBTC Bank

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