Applications are invited from suitable and qualified candidates for Analyst Job at MTN Nigeria.
About MTN Nigeria
MTN Nigeria Communications PLC offers wireless telecommunication services, including roaming, Internet, bills payment, device financing, and SIM registration. Serving customers in Nigeria, MTN Nigeria is focused on “Leading digital solutions for Africa’s progress” as its Ambition 2025. This ambition aims at accelerated growth and faster deleveraging, positioning MTN for greater relevance by 2025. MTN has established strong core operations with the largest fixed and mobile network in Africa, a large registered customer base, extensive registration and distribution networks, and a formidable brand presence in its markets.
Summary
- Company: MTN Nigeria
- Job Opening: 6 Analyst Positions
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Locations: Nigeria
Job Opening: 6 Analyst Positions
Open Roles – Analyst Positions (Marketing & Digital Services) | Nigeria
MTN is hiring multiple Analyst roles across Marketing, Fixed Broadband, and Digital Services divisions. These positions support data-driven decision-making, customer insights, digital growth, and platform performance across Nigeria.
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If you enjoy solving problems with data, improving customer experience, and working in a fast-paced telecom environment, explore the opportunities below.
1. Analyst – Customer Analytics (North East)
Division: Marketing
Reports To: Manager – Geo-Marketing Analytics
Location: Nigeria
Mission
Support the collection, analysis, and interpretation of complex data to understand customer needs at a micro-market level and enable regional marketing decisions.
Key Responsibilities
- Own regional BI architecture, including:
- Power BI dashboards
- Automated data pipelines
- Single source of truth for regional reporting
- Deliver analytics across state, LGA, cluster, and site levels:
- Revenue performance
- Subscriber trends
- Voice and data usage
- Quality of experience
- Site profitability
- Identify:
- Underperforming markets
- Demand gaps and growth opportunities
- Early warning signals such as churn risk and congestion
- Develop predictive and prescriptive insights
- Support localized go-to-market strategies
- Integrate external datasets (population, mobility, income proxies, POIs)
- Provide advanced ad-hoc analytics for regional leadership
Requirements
Education
- Degree in Economics, Statistics, Mathematics, Computer Science, Engineering, or related field
- Fluent English
Experience
- 3–7 years’ experience
- Minimum 2 years in business or data analytics roles
- Experience in data analysis, reporting, or market analytics
- Understanding of marketing analytics by channel
Go To Method of Application
2. Analyst – Customer Analytics (South)
Division: Marketing
Reports To: Manager – Geo-Marketing Analytics
Location: Nigeria
Mission
Drive regional customer understanding through analytics and insights to support marketing strategy and performance optimization.
Key Responsibilities
- Manage regional BI architecture and dashboards
- Deliver detailed geographic performance analytics
- Detect market risks and opportunities
- Replace static reporting with predictive insights
- Support regional go-to-market execution
- Perform advanced analytics for leadership decision-making
- Integrate external market intelligence into reporting
Requirements
Same qualifications and experience as the North East Customer Analytics role.
Go To Method of Application
3. Analyst – Online Channel Lead Generation
Division: Fixed Broadband
Reports To: Manager – Value Propositions
Location: Ikoyi, Lagos (South West Region)
Mission
Support sales and marketing teams by building a strong pipeline of qualified leads and optimizing online retail performance.
Key Responsibilities
- Manage online partner engagement for e-commerce initiatives
- Track promotional campaign performance
- Analyze online sales and customer purchasing trends
- Execute targeted digital marketing campaigns
- Develop and manage lead generation strategies
- Maintain lead databases and pipeline reporting
- Conduct market research and customer surveys
- Optimize pricing and promotional planning
Requirements
Education
- Degree in Business, Marketing, Advertising, or related field
- Fluent English
Experience
- 3–7 years in marketing, sales, or project coordination
- Strong Microsoft Office skills
- Telecom experience is an advantage
Go To Method of Application
See Also:
4. Analyst – Channels & Captive Portals
Division: Digital Services
Reports To: Manager – Digital Platform Development
Location: Ikoyi, Lagos (South West Region)
Mission
Improve digital customer journeys and ensure seamless delivery of digital products through optimized channels and portals.
Key Responsibilities
- Document user journeys and functional requirements
- Analyze channel performance and customer behavior
- Support product lifecycle from ideation to optimization
- Lead/support UAT and quality assurance activities
- Monitor digital channel performance and resolve issues
- Collaborate with IT, vendors, and business teams
- Ensure governance and regulatory compliance
Requirements
Education
- Degree in a related discipline
- Fluent English
Experience
- 3–7 years in business analysis or digital product roles
- Agile methodology knowledge (e.g., Jira)
- Experience in digital analytics or e-commerce environments
Go To Method of Application
5. Analyst – Monitoring & Performance
Division: Digital Services
Reports To: Manager – Ecosystem Development
Location: Ikoyi, Lagos (South West Region)
Mission
Monitor and optimize digital service performance to improve reliability, efficiency, and customer experience.
Key Responsibilities
- Build real-time performance dashboards
- Monitor adoption, engagement, and churn metrics
- Identify workflow bottlenecks and automation opportunities
- Track outages and technical failures
- Conduct performance reviews and provide optimization insights
- Ensure compliance with data privacy regulations
Requirements
Education
- Degree in Computer Science, Engineering, Mathematics, Statistics, Data Analytics, IT, or related field
Experience
- 3–7 years in analytics, BI, or performance management
- Experience with Excel, Power BI, SQL, or similar tools
- Exposure to product or commercial analytics preferred
Go To Method of Application
6. Analyst – Platform Development
Division: Digital Services
Reports To: Manager – Digital Platform Development
Location: Ikoyi, Lagos (South West Region)
Mission
Support development and optimization of digital platforms and ecosystem integrations to drive customer acquisition and revenue growth.
Key Responsibilities
- Support platform development and integrations
- Conduct UAT testing and QA validations
- Analyze platform performance and customer funnels
- Document workflows, user stories, and system processes
- Collaborate with technology teams and vendors
- Provide performance reporting and competitive insights
- Support Agile/Scrum delivery processes
Requirements
Education
- Degree in Engineering, Computer Science, or related field
- Agile or Project Management certification is an advantage
Experience
- 3–7 years in IT, telecom, or digital platform environments
- Strong Agile/Scrum experience
- Excellent stakeholder management and communication skills
Deadline
13th April, 2026
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