Applications are invited from suitable and qualified candidates for Analyst Jobs at MTN Nigeria.
About MTN Nigeria
MTN Nigeria Communications PLC offers wireless telecommunication services, including roaming, Internet, bills payment, device financing, and SIM registration. Serving customers in Nigeria, MTN Nigeria is focused on “Leading digital solutions for Africa’s progress” as its Ambition 2025. This ambition aims at accelerated growth and faster deleveraging, positioning MTN for greater relevance by 2025. MTN has established strong core operations with the largest fixed and mobile network in Africa, a large registered customer base, extensive registration and distribution networks, and a formidable brand presence in its markets.
Summary
- Company: MTN Nigeria
- Job Opening: 4 Positions
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Locations: Ikoyi, Lagos, South West Region, Nigeria
Job Opening: 4 Positions
1. Job Title: Analyst – Monitoring and Performance. Digital Services NG
Mission
- Monitor, analyze, and report on the performance of digital services and platforms, while supporting digital product implementation and end to end customer journey monitoring to drive service reliability, efficiency, and continuous improvement.
Description
- Monitor the performance of digital channels, products, portals, and tools; proactively identify issues, risks, and degradation, and track remediation to closure.
- Ability to interpret monitoring metrics and KPI and suggest recommendations to product improvements
- Conduct regular digital channel / portal and product performance reviews, generating insights and actionable recommendations to drive optimization, growth, and revenue improvement.
- Support continuous improvement of Digital Services products by tracking channel performance and customer experience outcomes.
- Design and document end to end user journeys, product concept documents, functional specifications, user story and process flows for digital products
- Participate in requirement elicitation with stakeholders, and document business and functional requirements for digital products
- Support the full lifecycle of digital products and channels; from ideation and design through testing, launch, and post launch optimization.
- Lead or support User Acceptance Testing (UAT), quality assurance, and pre deployment validations, ensuring functional accuracy, stability, scalability, and performance readiness.
- Ensure all tracking and performance methodologies remain compliant with laws and data privacy regulations
- Collaborate closely with the Digital Business Growth team to:
- Develop digital content ecosystem features, functionalities, platforms and systems that exceed identified/evolving customer expectations, needs, and priorities
- Implement digital content ecosystem features, functionalities, platforms and systems withdrawal, ensuring that alternative solutions are available to customers, properly planning a migration path to alternative services, and communicating changes effectively with a limited impact on revenues and subscriptions
- Evaluate, maintain, communicate, and review an updated digital content ecosystem roadmap for Digital Services
- Provide advisory services to various business functions on how to translate customer expectations, needs, and priorities into compelling and relevant ecosystem features, functionalities, platforms and systems appropriate to market opportunities
- Gather feedback from internal and external users (product teams, developers, partners) to drive continuous enhancements across interfaces, workflows, and system behaviours.
- Investigate and resolve customer-impacting issues, including platform performance challenges, service downtime, API failures, or integration defects.
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Requirements for Analyst Job At MTN Nigeria
Education
- A first degree in any related discipline
- Fluent in English
Experience
- 3-7 years’ experience which includes
- Experience working in a medium organization
- Knowledge of agile methodologies, frameworks and use of agile tools (eg Jira)
- Experience in business analysis, requirements gathering, and user story documentation.
Click Here to Apply
2. Job Title: Analyst – Platform Management. Digital Services NG
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Locations: Ikoyi, Lagos, South West Region, Nigeria (Hybrid)
Mission
- Execute Digital Services’ strategy to drive the adoption of MTNN’s digital platforms, acquire digital customers, and grow digital revenues in alignment with the overall business strategy and market requirements
Description
- Implement and monitor the Digital Services Platform Strategy
- Design, document, develop, implement, test, launch, monitor, and review digital platforms
- Collaborate with cross-functional teams to drive the adoption of digital platforms
- Identify the expectations, needs, and priorities of key internal stakeholders, e.g., CRX, CSS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D
- Implement an Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements, engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
- Provide accurate, current, data-driven, relevant and understandable analysis, information, and reports – including but not limited to customer-impacting trends and competitive intelligence – as may be required to guide management decisions and support the business planning process
- Document, develop, implement, test, launch, and review digital platforms according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan
- Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for Digital Services digital platforms
- Develop digital platforms that exceed identified/evolving customer expectations, needs, and priorities
- Monitor and expeditiously resolve complaints related to customer expectations, needs, and priorities on digital platforms
- Solicit feedback from customers to continuously improve customer experiences, journeys, and interfaces for digital platforms
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Requirements for Analyst Job At MTN Nigeria
Education
- A first degree in Engineering, Computer Science, social sciences or any related discipline
- Certification or training in (Agile) Project Management, digital products, digital marketing or platforms management will be an advantage
- Fluent in English
Experience
- 3-7 years’ experience which includes
- Experience in any of the following areas: data analytics, digital marketing, product development and management, project management, or sales and marketing
- Experience in product development, product life cycle management, and product performance evaluation
- Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organisation and work as part of a cross-functional team
- Experience in Information Technology, OTT, or telecommunications will be an advantage
- Strong understanding of Digital Platforms
- Curious on both local and global trends in digital platforms
- Ability to develop simple and complex telecommunications-based products and services, manage small and large projects, and negotiate with vendors and suppliers on technical and commercial matters will also be an advantage.
Click Here to Apply
3. Job Title: Analyst – New Market. Enterprise Business NG
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Locations: Victoria Island, South West Region, Nigeria (Hybrid)
Job Description
- The Analyst – New Market role is an exciting opportunity to drive revenue growth and innovation within MTN Nigeria. You will be a key contributor to our Business Development team, working closely with various internal and external stakeholders to identify, validate, and launch new business initiatives. Your research, analytical, and coordination skills will be instrumental in supporting our ICT and converged services offerings, ensuring we stay ahead of the curve in a rapidly evolving market.
Responsibilities
- Support the identification and development of new business opportunities in ICT and Converged services, contributing to revenue growth.
- Assist in tracking and reporting on new business initiatives, ensuring alignment with unit revenue targets.
- Conduct desk research and produce market intelligence reports on emerging enterprise opportunities.
- Validate and size new opportunities using data, industry benchmarks, and analytical frameworks.
- Attend industry events to gather insights on trends and market shifts.
- Support the preparation and coordination of Proof of Concepts (POCs) for new solutions.
- Maintain the new opportunity pipeline, tracking progress from idea stage through to commercial launch.
- Contribute to business case documentation for new solutions within the project pipeline.
- Support the preparation of presentations and briefing materials for internal review.
- Liaise with internal teams to support new business initiatives, enhancing customer experience.
- Build and maintain relationships with internal units and third-party partners for seamless project execution.
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Requirements for Analyst Job At MTN Nigeria
- Bachelor’s degree in Business, Economics, Computer Science, or a related field.
- 3-5 years of experience in business development, market research, or a similar role.
- Strong analytical and problem-solving skills, with the ability to interpret data and market trends.
- Excellent communication and coordination skills for effective collaboration with internal teams.
- Proactive and results-driven approach, with a passion for innovation and growth.
- Ability to work independently and manage multiple projects simultaneously.
- Proficiency in MS Office.
- Familiarity with ICT and converged services is an advantage.
- Strong networking and relationship-building skills.
- Willingness to stay updated on industry trends and best practices.
Click Here to Apply
4. Job Title: Analyst – Regional Sales East. Sales and Distribution
Mission
- To demonstrate a strong competence in business analysis, business performance reporting, project management, planning, performance tracking and gaps analysis.
- Coordination of regional sales activities, liaising with RGM, and HQ business support team on regional input and deliverables.
- To mine and manage data aimed at providing insights for optimal regional performance.
- To generate and regularly update performance dashboards and charts for the different Sub-regions in the region.
Description
- Develop regional sales forecasts based on subscription growth, churn rates, and revenue per user (ARPU).
- Monitor sales performance against revenue performance and identifying gaps and opportunities.
- Analyze site profitability by customer and ARPU segmentation.
- Evaluate cost structures associated with sales campaigns, and customer acquisition.
- Track and monitor GC to MoMo wallet conversion ratio
- Track and analyze variances in regional sales scheme and suggest corrective actions.
- Evaluate Devices performance productivity against target for trade partners and CCR’s in the retail space
- Collaborate with regional cross functional teams for shared goals execution and strategic initiatives deployment.
- Design and maintain dashboards for tracking sales performance metrics such as gross additions, churn, and ARPU.
- Conduct root cause analysis for underperforming team members/sales areas and propose solutions.
- Track RD’s performance across KPI’s.
- Generate, Collect, analyze and interpret a wide variety of revenue data to develop daily/weekly /monthly reports/dashboards for the team (SR, SL, RD’s etc) for business reviews.
- Monitor customer satisfaction (NPS, CSAT) and propose initiatives to address pain points.
- Assess the effectiveness of regional promotional campaigns in driving subscriber growth.
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Requirements for Analyst Job At MTN Nigeria
Education
- First degree in Economics, Business Administration, Actuarial science or any related discipline
- Data Analytics skills required.
- Good written and spoken English
Experience
- 3-7 years’ experience in Data Analytics/Management and/or Processes Management
- Experience working in a medium organization:
- Reporting, sales/marketing or related function
- Experience using Data Mining Tools
- Telecoms experience would be an added advantage.
Click Here to Apply
Deadline
6th August, 2026
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