Applications are invited from suitable and qualified candidates for the Position of Account Manager at Jumia Nigeria.
About Jumia
Jumia is a marketplace, logistics service and payment service, operating throughout Africa. The logistics service enables the delivery of packages through local partners while the payment services facilitate the payments of online transactions. It has partnered with more than 100,000 sellers and individuals.
Summary
- Company: Jumia Nigeria
- Job Opening: Account Manager (4 Positions)
- Job Type: Full Time
- Qualification: BA/BSc/HND/Msc
- Locations: Nigeria
1. Job Title: Key Account Manager (Chinese Speaking) – Jumia (Full Time)
Job Objective
As a Senior Key Account Manager, you will have end-to-end responsibility for the customer experience and growth of the key vendors assigned to you. You will play a critical role in bringing in relevant assortment, designing targeted promotions, and managing key vendors in our marketplace—including direct communication and relationship management with Chinese supplier partners.
What you will be doing
- Directly manage partner relationships and execute smart partnerships, overseeing negotiation to execution.
- Interface directly with Chinese vendors: manage relationships, negotiate terms, and ensure effective communication between Jumia and our Chinese supplier partners.
- Lead project implementation analysis and translate it into actionable tasks to ensure continuous improvement.
- Ensure continuous growth of our existing business by owning pricing and promotions strategy, working with marketing teams to improve product content and visibility, and managing stock availability by coordinating teams across the business to bring the product to the customer.
- Manage complete sales performance of the Mid and Long-Tail Categories, vendor and merchant management, and monitor sales strategies to increase the Business Unit’s Net Margin Position (NMP) and Gross Merchandise Volume (GMV).
- Drive customer acquisition through value offering and sales campaign management.
- Create and present strategic insights for the Business Unit to gain alignment on major initiatives at multiple levels of the organization.
- Analyze and present post-promotion analysis for retail and marketplace, quantifying impact to brand and category.
- Define and optimize curation/assortment selection strategy for your portfolio, ensuring relevance of selection/styling to optimize revenues and sales velocity.
- Support product and content creation process to increase live assortment.
- Plan and maintain constant stock availability.
- Identify broader trends and fill category gaps.
- Build weekly marketing plans, contributing to decisions on which products/subcategories will be promoted on the website and through all marketing channels (off- and on-platform).
- Develop strong analytics to evaluate daily/weekly/monthly performance and optimize further marketing, pricing, and product selection.
See Also:
What we are looking for
- Proficiency in Chinese (Mandarin) required—must be able to communicate professionally (written and spoken) with Chinese vendors and partners.
- 5-7 years of relevant experience in account management, sales or vendor relations.
- Ability to prioritize key accounts.
- Process improvement management.
- Good understanding of P&L and cash-flow management.
- Skilled negotiation and value-based selling.
- Experience negotiating bulk discounts, MOQs, and credit terms.
- Experience building partnerships with strategic OEMs.
- Owner mentality and entrepreneurial drive.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Strong verbal and written communication skills, including presentation skills.
- Problem solver, results-driven, and creative thinker.
- Proven ability to manage multiple tasks simultaneously.
- Ability to work to deadlines and targets, with strong prioritization under pressure.
- Tenacity to develop ideas independently and thrive in a fast-paced environment.
- Company and customer expertise.
- Strategic perspective.
We Offer:
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Go To Method of Application
2. Job Title: Key Account Manager – Jumia (Full Time)
Job Objective
- As Key Account Manager, you will have end-to-end responsibility for the customer experience and growth of assigned key vendors. Your role is to drive assortment strategy, design targeted promotions, and manage key vendors in our marketplace through constant collaboration with Commercial Operations, Vendor Experience, and Marketing teams.
What you will be doing
- Drive continuous business growth by owning pricing and promotions strategy, collaborating with marketing teams to enhance product content and visibility, and ensuring stock availability through cross-functional coordination
- Manage complete sales performance of assigned categories and vendors, monitoring and implementing sales strategies to increase Net Margin Position (NMP) and Gross Merchandise Volume (GMV)
- Drive customer acquisition through value offerings, sales campaign management, and strategic promotional initiatives
- Create and present strategic insights and business recommendations to gain alignment on major initiatives across multiple organizational levels
- Analyze and present post-promotion performance reports for retail and marketplace, quantifying impact on brand and category performance
- Define and optimize curation and assortment selection strategy for your portfolio, ensuring relevance to maximize revenues and sales velocity
- Support product and content creation processes to expand live assortment
- Plan and maintain optimal stock availability across all product lines
- Identify market trends and consumer insights to fill category gaps and capitalize on emerging opportunities
- Build and execute weekly marketing plans, determining product and subcategory promotions across website and all marketing channels (newsletters, social media, etc.)
- Develop robust analytics to evaluate daily, weekly, and monthly performance metrics and optimize marketing, pricing, and product selection strategies
What we are looking for
- 4-5 years of experience in key account management, category management, or e-commerce/retail operations
- Strong ability to prioritize and manage key accounts strategically
- Proven experience in process improvement and operational excellence
- Solid understanding of P&L management and cash-flow dynamics
- Skilled in negotiation, value-based selling, and vendor relationship management
- Demonstrated experience negotiating bulk discounts, MOQs, and credit terms with vendors
- Track record of building strategic partnerships with OEMs and key suppliers
- Entrepreneurial mindset with strong ownership mentality
- Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and data analysis tools
- Excellent verbal and written communication skills with strong presentation abilities
- Strong analytical and problem-solving capabilities
- Proven ability to manage multiple priorities simultaneously and meet deadlines under pressure
- Strategic thinker with the ability to develop and execute ideas independently in a fast-paced environment
- Deep understanding of e-commerce dynamics and customer behavior
We Offer:
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Go To Method of Application
3. Senior Key Account Manager – Jumia (Full Time)
Job Objective
As Senior Key Account Manager, you will lead the strategic development and performance of our most critical vendor partnerships, driving significant revenue growth and marketplace excellence. You will own the end-to-end customer experience for high-value accounts, develop innovative commercial strategies, and mentor junior team members.
What you will be doing
- Lead and manage strategic partner relationships from negotiation to execution, ensuring smart partnerships that drive mutual growth and business value
- Drive continuous business growth by owning pricing and promotions strategy, collaborating with marketing teams to enhance product content and visibility, and ensuring stock availability through cross-functional coordination
- Manage complete sales performance of assigned categories and vendors, monitoring and implementing sales strategies to increase Net Margin Position (NMP) and Gross Merchandise Volume (GMV)
- Lead project implementation analysis and translate insights into actionable tasks to ensure continuous improvement across operations
- Drive customer acquisition through value offerings, sales campaign management, and strategic promotional initiatives
- Create and present strategic insights and business recommendations to gain alignment on major initiatives across multiple organizational levels
- Analyze and present post-promotion performance reports for retail and marketplace, quantifying impact on brand and category performance
- Define and optimize curation and assortment selection strategy for your portfolio, ensuring relevance to maximize revenues and sales velocity
- Support product and content creation processes to expand live assortment and improve product presentation
- Plan and maintain optimal stock availability across all product lines through effective coordination with supply chain teams
- Identify market trends and consumer insights to fill category gaps and capitalize on emerging opportunities
- Build and execute weekly marketing plans, determining product and subcategory promotions across website and all marketing channels (on-platform and off-platform)
- Develop robust analytics to evaluate daily, weekly, and monthly performance metrics and optimize marketing, pricing, and product selection strategies
- Oversee Mid and Long-Tail category performance, implementing strategies to improve vendor engagement and sales outcomes
What we are looking for
- 6-8 years of progressive experience in key account management, category management, or commercial roles within e-commerce, retail, or marketplace environments
- Proven track record of managing high-value accounts and delivering significant revenue growth
- Strong P&L ownership experience with demonstrated ability to drive profitability improvements
- Advanced analytical skills with expertise in business intelligence tools and data-driven decision making
- Strategic thinker with ability to translate market insights into actionable business strategies
- Expert negotiation skills with experience closing complex, high-stakes commercial agreements
- Established network within relevant industry verticals and proven ability to build C-level relationships
- Strong leadership capabilities with experience mentoring and developing team members
- Exceptional communication and presentation skills, with ability to influence senior stakeholders
- Deep understanding of e-commerce marketplace dynamics, digital marketing, and customer journey optimization
- Advanced proficiency in Excel (pivot tables, VLOOKUP, complex formulas), PowerPoint, and BI tools (Tableau, Power BI, etc.)
- Entrepreneurial mindset with demonstrated ability to drive initiatives from concept to execution
- Ability to thrive in ambiguous, fast-paced environments while managing multiple complex projects
- Bachelor’s degree required; MBA or relevant advanced degree is an advantage
- Strategic planning and business development expertise
- Change management and process optimization experience
We Offer:
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Go To Method of Application
4. Apply: Strategic Account Manager – Jumia (Full Time)Nigeria
As a Strategic Account Manager, you will be responsible for managing the media activities of Jumia’s Strategic brand partners: the Joint Business Plan (JBP) Partners. You will have a dozen JBP brands in your portfolio to animate monthly with an expectation of high-achieving campaigns. Should bandwidth allow, you will also be able to support some of our key strategic sellers that are not part of regional JBPs but covered in local ones. You will be reporting to the local Head of Advertising as well as functionally to the person overseeing all regional Joint Business Plans. You will be working closely with the Strategic Vendor Service (SVS), each leading one brand regionally from the commercial, logistics, and advertising budget aspect.
What you will be doing
As the end to end owner of the execution of all media activities of the regional JBP partners in your country, your responsibilities include:
- defining a monthly media plan for your brands
- executing the media plan once aligned with the brand
- analyzing the media plan performance at channel level & optimizing it intra-month
- reporting on the results and building recommendations brand by brand to improve the coming months plans
- building relationships with local JBP brand teams as well as the Adops & marketing teams
What we are looking for
- Growth hacker mindset
- Brand DNA sensitivity is a plus
- 6-8 years experience managing online marketing campaigns: multi-channel management, at ease with marketing KPIs and campaign budget management
- Enjoying data crunching and at ease with large data sets and multiple sources of info
- Enjoying working with multi-stakeholders
- Good English level
We Offer:
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Deadline
Not Specified
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