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Apply: Customer Success Officer at a Premier Luxury Home Fragrance Company – Amani Advisory Limited

Apply: Customer Success Officer at a Premier Luxury Home Fragrance Company – Amani Advisory Limited

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Customer Success Officer at a Premier Luxury Home Fragrance Company – Amani Advisory Limited

About Amani Advisory Limited

Amani Advisory Limited – Our client is a premier luxury home fragrance company dedicated to creating bespoke scents and high-quality diffuser machines that transform spaces and evoke lasting memories.

Summary

  • Company: Amani Advisory Limited
  • Job Title: Customer Success Officer
  • Job Type: Full-time
  • Qualification: BA/BSc/HND
  • Location: Victoria Island, Lagos

Job Title: Customer Success Officer

Job Summary

  • The Customer Success Officer will be responsible for delivering an exceptional end-to-end customer experience across all touchpoints — from inquiry and order processing to post-purchase follow-up. 
  • The ideal candidate will be a proactive problem-solver, passionate about luxury lifestyle, customer satisfaction, and high-end service standards.

Key Responsibilities

  • Serve as the primary point of contact for customers via phone, email, live chat, and social media.
  • Manage and resolve customer inquiries, issues, and complaints promptly and professionally.
  • Track customer orders, coordinate with logistics, and ensure timely delivery of products.
  • Provide product knowledge and recommendations to customers based on their preferences and needs.
  • Maintain a strong understanding of the brand, product lines, promotions, and policies.
  • Gather and analyze customer feedback to suggest improvements in service and product offerings.
  • Maintain accurate customer records and interactions in the CRM system.
  • Follow up with customers post-purchase to ensure satisfaction and encourage repeat business.
  • Collaborate with sales, marketing, and logistics teams to ensure a seamless customer journey.
  • Assist in managing VIP clients, gift orders, and special requests with a white-glove approach.
  • Monitor online reviews and manage customer satisfaction metrics.

Requirements

  • Bachelor’s Degree in Business, Marketing, Communications, or a related field.
  • 2+ years of experience in customer success, customer service, or client relationship management — preferably in a luxury or lifestyle brand.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and a customer-first mindset.
  • Tech-savvy with experience using CRM platforms and customer service tools.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • High level of professionalism, empathy, and attention to detail.
  • Passion for luxury products, home décor, and fragrance is a plus.

Salary

N200,000 Monthly.

Deadline

30th April, 2025.

Click here to get a professional, ATS compliant CV from an Expert for less than 5k.

See also

Method of Application

Interested and qualified candidates should send their CV to: talent@amaniadvisory.com using the position as the subject of the email.

(See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)

Important: See Helpful Career Resources

Customer Success Officer at a Premier Luxury Home Fragrance Company – Amani Advisory Limited

Customer Success Officer at a Premier Luxury Home Fragrance Company – Amani Advisory Limited

Customer Success Officer at a Premier Luxury Home Fragrance Company – Amani Advisory Limited

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