Customer Service Support Executive at Careers Verified
About Careers Verified
Careers Verified goes beyond solving client challenges by creating opportunities for businesses, candidates, and communities. We provide talent solutions, strategic advice, and innovative support to help organizations grow in competitive markets. Partnering across diverse sectors, including Oil & Gas, Finance, Technology, and Healthcare, we enhance business performance through our expertise, problem-solving approach, and industry knowledge.
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Summary
- Company: Careers Verified
- Job Title: Customer Service Support Executive
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Salary Range : ₦100,000 – ₦150,000/month
- Location: Lagos
Job Description
We are seeking a dedicated and customer-focused Customer Service Support Executive to join our team. The ideal candidate will be responsible for handling client interactions, addressing inquiries, resolving issues, and ensuring a seamless experience for our customers from inquiry to post-sale support.
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Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and in person.
- Provide detailed information about real estate properties, project status, pricing, and availability.
- Schedule site visits and coordinate with sales teams and property managers.
- Maintain and update customer records in CRM systems.
- Assist in preparing and sending property-related documents, proposals, and agreements.
- Follow up with potential and existing clients for feedback, documentation, and payments.
- Resolve client complaints and concerns efficiently, escalating when necessary.
- Ensure a smooth handover and onboarding process for clients after purchase.
- Liaise with internal departments (sales, legal, operations) to ensure timely customer service delivery.
- Stay updated on current real estate market trends and company projects.
Requirements
- Bachelor’s degree in Business Administration, Marketing, or related field (preferred).
- 1–3 years of experience in customer service, preferably in real estate or a related industry.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office and CRM software.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to multitask and work under pressure.
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Preferred Attributes
- Knowledge of real estate processes and terminology.
- Experience in handling high-net-worth clients or luxury property segments.
- Multilingual skills are a plus.
Salary Range
₦100,000 – ₦150,000/month
Deadline
2nd May, 2025
Click here to get a professional, ATS compliant CV from an Expert for less than 5k.
Method of Application
Interested and qualified candidates should forward their CVs to: recruitment@careersverified.net using the position as the subject of the email.
(See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)
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