Job at Workforce
About WorkForce Group
Established in July 2004 as Workforce Management Centre Limited, WorkForce Group has carved a niche for itself as a leading indigenous firm specializing in organizational effectiveness and employee performance. Over the years, they have been instrumental in assisting businesses across various sectors in Nigeria in achieving sustainable value for their stakeholders. With a commitment to excellence and innovation, WorkForce Group continues to redefine the landscape of professional services in the region.
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Summary
- Company: Workforce
- Job Title: Back Office Support
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Locations: Lagos, Nigeria
- Salary budget: N250,000 (Monthly Net)
- Duration: 3 month (Contract)
- Deadline: Not Specified
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Job Title: Back Office Support
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Purpose:
- Our client seeks a dynamic and highly motivated professional to join the team as a Backoffice Support. The successful candidate will team up with the Field Sales Force and Delivery agents to contribute to the improvement of the digital experience of trade partners in Nigeria.
- The role requires good digital skills or working knowledge of CRM Platforms, E-Order/E-Commerce back-end, Interactive Voice Response Services, Digital Communication tools and Data analytic tools for business reports.
- Customer & stakeholder management skills are also required, as a Digital BackOffice Executive you’ll get to communicate with many stakeholders.
- Communication skills are also required, as a Digital Back office agent you’ll get to communicate with many stakeholders.
Essential Duties/Responsibilities:
You will therefore handle the following activities:
- Work with Territory Executives to register & approve new customer registrations.
- Monitor user segmentation KPIs and execute hyper-care plans on low performance touchpoints.
- Train and onboard new Territory executives on digital tools.
- Support FSF for successful implementation of the platforms in their respective territories.
- Support Territory executives & supervisors with data and reports.
- Act as first level support on technical tickets.
- Territory Data management & backend administration: Manage & update backend configurations for digital platforms. Including daily maintenance checks to ensure front-end outputs are in line with commercial plans.
- Collaborate with IS hubs, Digital Hubs & Regional teams to deploy new tools or deploy updates/features on existing tools.
- Support in reviewing and creating digital processes and operation models for Nigeria Market.
- Support in training and Knowledge sharing with the Sales team on platform deployment and implementation.
The Ideal Candidate Must Have:
- Proficiency with the use of CRM Platforms, Interactive Voice Response
- Working knowledge of Excel
- Others: Jira, Confluence, Q-Branch, Slack, E-Commerce management, Backend & Ticketing management, Voice Services, Digital Trade Engagement, Website management, CSS/HTML, Database management, SQL and SAAS, Logistics & delivery backend management
- Customer service/management
- Local Language proficiency- Pidgin
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Method of Application
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