Apply: 2024 Graduate Program at IpNX Nigeria Limited

2024 Graduate Program at IpNX Nigeria Limited

About ipNX

ipNX is a rapidly growing Information and Communications Technology (ICT) company in Nigeria. They offer high-speed internet services with unlimited browsing, a strong and reliable connection, and provide customers with a free phone line for cost-effective calls. Their mission is to provide world-class ICT services to individuals, homes, and businesses across Nigeria.

Summary

Company: ipNX
Job Title: Graduate Network Support Engineer
Locations: Lagos
Qualification: HND/BSC
Job Type: Full Time
Application Deadline: Not Specified

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Job Title: Graduate Network Support Engineer

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Purpose of the Job

Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

Expected Key Results (Detailed KPIs)

Incident Management (First Call Resolution)
Prompt Response to inbound calls and emails
Follow up on unresolved complaint/ open tickets to closure
Timely Escalation/feedback to relevant units.
Preparing Technical Reports

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Educational Qualifications & Functional Skills

(B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics engineEngineering
CCNA, CCNP (Desired)
Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
Excellent business communication skills both verbal and written.

Work Experience

A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
Knowledge and experience with network security (IPSec Firewalls) are desirable.
Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations

Other Requirements