Call Centre Agent at Phillips Consulting Limited
About Phillips Consulting Limited
Phillips Consulting Limited is a prominent consulting firm specializing in business management services, catering to clients throughout Africa. Our expertise spans various key industries and government tiers, with a team of adept consultants possessing both extensive training and sector-specific knowledge. Our exceptional delivery capabilities are the result of carefully selecting and cultivating talented and seasoned consultants. We invest significantly in their development through rigorous training in our exclusive management methodologies and tools.
- Join Whatsapp Group to Receive Daily Alert of Jobs Vacancies
- Join this Whatsapp Channel to Get Wealth Creation Tips
- Join this WhatsApp Group for Daily Notification of Fully Funded Scholarships
- Join Telegram Channel for Daily Jobs, Scholarships, Business and Career Updates
- Follow our Facebook Page for More daily Updates
Summary
- Company: Phillips Consulting Limited
- Job Title: Customer Experience Officer / Call Centre Agent
- Qualification: BA/BSc/HND
- Job Type: Full Time
- Location: Onipanu, Lagos
- Deadline: 28th October, 2024
Shop your favorite products at incredibly low prices—click here now!
Click Here to get Jumia voucher, Click here to get upto 50% discount on this Jumia products and Jumia festival offers. Click here to Buy 2 and get 1 free.
Get Promo Codes (Upto 90% discount) to Shop Online AliExpress.
2024 GE Management Trainee Program
TotalEnergies Graduate Internship Program 2025
2024 Recruitment at 9 Payment Service Bank (9PSB)
Apply: Entry Level Recruitment at GUO Transport Company Limited
Job Title: Customer Experience Officer / Call Centre Agent
Get Job Alert from Big Companies, Click Here to Download Jobs App
IQ challenge, play and earn money if you can score 50%.
- $130,000 in Cash Prizes up for Grabs, Click Here to Register.
- Click Here to Join our Real and Demo Trading Competitions. No Entry fee. Click here to join group to be guided.
- Click Here to Follow, Copy and Earn. Click here to join group to be properly guided.
- Get upto $5000 trading Bonus. Click Here to Register.
- Earn Upto 50% Profit Share, Click Here to Register. Click here to join group to be guided.
Free Forex Tutor App, Click Here to Download App. Click here to Join group to be guided.
Responsibilities
- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Performing product tests, evaluating after-sales and support services, and facilitating improvements.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
Qualifications
- B.Sc / HND qualification ONLY Graduate.
- At least 2 years experience as a customer experience specialist, or a similar customer support role
- Candidate must be willing to work on shifts
- Others: Good communication skills, Data Analysis, Leadership skills, and a good knowledge of using a computer system.
Requirements:
- Language proficiency: Candidates must be able to speak these three languages: English, Igbo, and Yoruba fluently
- Candidates must reside in Onipanu and its environs is a MUST
- Candidate must be willing to work weekends.
Salary and Benefits
- N80,000 monthly.
- HMO
- Pension
- 13th month
- Leave allowance.
Application Deadline
28th October, 2024.
Method of Application
Interested and qualified candidates should send their CV to: recruitment@phillipsoutsourcing.net using the job title as the subject of the mail.
noil7i
0
lz57w4
0