Applications are invited from suitable and qualified candidates for Personal Banker Job at Stanbic IBTC Bank.
About Standard Bank (Stanbic IBTC)
Standard Bank Group (SBG) is a commercial bank headquartered in Johannesburg, South Africa, established in 1862. It provides a wide range of financial services, including banking, insurance, investment, and advisory services. As Africa’s largest bank, SBG is committed to driving the continent’s growth and development. They aim to meet the diverse needs of individuals and businesses in Africa while maintaining strong investor relations and a focus on excellence in all aspects of their operations.
Summary
- Company: Stanbic IBTC Bank
- Job Title: Banker, Personal
- Job Type: Full-time
- Qualification: BA/BSc/HND
- Locations: Warri, Delta, Nigeria
- Deadline: Not Specified
Job Title: Banker, Personal
Job Description
To proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition. To provide an efficient personal banking service and support to a portfolio of branch-based clients across the various segments. To achieve expansion, cost management and customer retention targets through a proactive call plan and active cross selling.
Key Responsibilities
- Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities
- Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities
- Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.
- Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals
- Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances, provision for debit orders and cheque payments, etc)
See Also:
Qualifications for Personal Banker Job at Stanbic IBTC Bank
- University Degree
Experience
- At least 3 years’ experience banking experience with a strong background in relationship management.
Additional Information
Behavioural Competencies:
- Articulating Information
- Embracing Change
- Establishing Rapport
- Following Procedures
- Managing Tasks
- Meeting Timescales
- Producing Output
- Seizing Opportunities
- Showing Composure
- Team Working
- Upholding Standards
- Valuing Individuals
Technical Competencies:
- Active Listening
- Banking Process & Procedures
- Customer Understanding ( Consumer Banking)
- Product and Services Knowledge
- Product Knowledge (Consumer Banking)
- Risk Identification
- Telephone Caller Handling
Deadline
Not Specified
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