Applications are invited from suitable and qualified candidates for the Position of Payment Operations Intern at Duplo.
About Duplo
Duplo is a fast-growing fintech company based in Lagos that helps businesses across Africa automate spend management, streamline cross-border payments, and gain better control over their financial operations through a single platform. Focused on simplifying B2B transactions, Duplo aims to make business payments as seamless as peer-to-peer apps by reducing reliance on offline processes and improving efficiency. Backed by leading global investors, the company is building innovative solutions that support international remittances, compliance, treasury management, and payment processing. With a strong mission to transform how businesses handle money, Duplo also offers opportunities such as its Business Operations Intern role, where individuals can gain hands-on experience in financial operations, customer onboarding, reconciliations, and partner management while contributing to a product designed to impact millions across the continent.
Summary
- Company: Duplo
- Job Title: Payment Operations Intern
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Lagos, Nigeria
Job Title: Payment Operations Intern
Job Summary
Responsibilities:
1. Transaction Monitoring & Operations
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- Monitor daily transaction flows across payouts, collections, and card transactions
- Identify failed, pending, or delayed transactions and escalate promptly
- Track transaction success rates and flag anomalies or downtime impact
- Support operational reporting on transaction volumes and performance
2. Settlement Operations
- Assist in preparing and validating daily settlement reports across all payment providers
- Ensure accurate settlement of merchant balances (credits/debits)
- Track settlement timelines and ensure adherence to SLAs
- Investigate settlement discrepancies between internal records and provider reports
- Match transactions between systems and identify exceptions (breaks)
- Investigate and resolve reconciliation discrepancies promptly
- Maintain reconciliation trackers and ensure all open items are closed
3. Exception Handling & Issue Resolution
- Investigate failed transactions (e.g., debited but not credited scenarios)
- Collaborate with internal teams (engineering, support) to resolve transaction issues
- Ensure timely resolution of customer complaints within defined SLAs
- Maintain detailed documentation of incidents and resolutions
- Prepare daily, weekly, and monthly operational reports
- Analyze trends and highlight risks or improvement opportunities
- Support KPI tracking (e.g., success rate, TAT, uptime impact)
See Also:
Requirements for the Position of Payment Operations Intern at Duplo
- Strong analytical and numerical skills
- Strong attention to detail and data accuracy
- Basic understanding of payment systems (preferred)
- Proficiency in Excel (pivot tables, lookups)
- Problem-solving mindset
- Strong written and oral communication skills
- Good stakeholder management skills
- Ability to work under pressure and meet deadlines
- High level of ownership and accountability
Deadline
Not Specified
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