Applications are invited from suitable and qualified candidates for The Following Jobs At Duplo.
About Duplo
Duplo is a fast-growing fintech company based in Lagos that helps businesses across Africa automate spend management, streamline cross-border payments, and gain better control over their financial operations through a single platform. Focused on simplifying B2B transactions, Duplo aims to make business payments as seamless as peer-to-peer apps by reducing reliance on offline processes and improving efficiency. Backed by leading global investors, the company is building innovative solutions that support international remittances, compliance, treasury management, and payment processing. With a strong mission to transform how businesses handle money, Duplo also offers opportunities such as its Business Operations Intern role, where individuals can gain hands-on experience in financial operations, customer onboarding, reconciliations, and partner management while contributing to a product designed to impact millions across the continent.
Summary
- Company: Duplo
- Job Opening: 5 Positions
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Lagos (Hybrid), Nigeria
Job Opening: 5 Positions
1. Customer Operations Intern at Duplo
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2. Tech Engineering Job at Duplo
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3. Job Title: Product Manager
Summary
This is a unique opportunity. You’ll own the strategy and roadmap for Duplo Dashboard, the spend management and billing platform businesses across Nigeria, South Africa, Ghana and Kenya rely on, to control company spend and get paid.
Responsibilities:
- Own the product strategy, vision, and roadmap for Duplo Dashboard (Spend Management, Billing, and Compartmentalisation, TMS, E-invoicing), aligned with Duplo’s broader platform strategy.
- Lead end-to-end delivery of the Billing and Compartmentalisation monetisation roadmap, from discovery and BRD/PRD authorship through launch and adoption.
- Partner with Engineering, Design, Compliance, Finance, and GTM to translate customer and business requirements into shippable, well-scoped product increments.
- Define and track success metrics for the Dashboard product line (activation, adoption, revenue impact) and use data to prioritise the roadmap.
- Run customer discovery and stakeholder interviews across Duplo’s markets (Nigeria, South Africa, Ghana, Kenya) to validate use cases.
- Own migration planning for existing non-paying customers as monetised billing features roll out, minimising churn and support escalations.
- Write clear, detailed product requirement documents and collaborate with engineering on technical feasibility and sequencing.
- Represent the Dashboard/Spend platform in cross-functional planning, and mentor or support other product managers as needed.
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
- 5-6 years of product management experience, including experience owning a B2B fintech, payments, or SaaS product from strategy through delivery.
- Demonstrated experience shipping financial operations solutions, monetisation or billing features (subscriptions, invoicing, usage-based billing, or similar) at a fintech or B2B company.
- Strong ability to write clear BRDs/PRDs and work cross-functionally with Engineering, Design, Compliance, and GTM to ship complex, regulated products.
- Comfortable working with data to define success metrics, prioritise a roadmap, and make trade-off decisions with limited information.
- Experience or strong interest in African markets and the operational realities of building B2B financial infrastructure across multiple countries.
- Excellent written and verbal communication skills, with the ability to influence stakeholders without direct authority.
- A bias for action and comfort operating in a fast-paced startup environment with evolving priorities.
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4. Job Title: Reconciliation and Settlements Manager
Summary
- This is a unique opportunity. You’ll have the responsibility and resources to take a significant part in the creation of a paradigm-changing product that will impact millions.
- The Reconciliation & Settlement Manager is responsible for ensuring the accurate, timely, and complete settlement and reconciliation of Duplo’s financial transactions across its banking partners, payment processors, payment schemes, merchants, and internal platforms.
- The role serves as a critical control function within Operations, ensuring that funds processed through Duplo’s ecosystem are properly accounted for, settled to the appropriate parties, and fully reconciled across Duplo’s internal records and external partner statements.
Responsibilities
1. Settlement Management
- Own the end-to-end daily settlement process for Duplo’s payment products, including payouts, collections, card acquiring, and other payment channels.
- Ensure merchants and other beneficiaries receive settlement within agreed SLAs.
- Review and validate settlement reports received from banks, payment processors, and other partners.
- Prepare and submit settlement files to banking partners where applicable.
- Monitor settlement processing from initiation through confirmation of beneficiary credit.
- Investigate failed, delayed, partial, duplicate, or incorrect settlements and drive resolution.
- Maintain accurate records of all settlement activities and outstanding settlement positions.
- Ensure settlement processes comply with agreed commercial, operational, and regulatory requirements.
2. Reconciliation
- Perform daily reconciliation of transactions across Duplo’s internal systems, bank accounts, wallets, payment processors, and merchant settlement records.
- Reconcile transaction-level data against bank statements and provider settlement reports.
- Identify discrepancies between transaction records, ledger balances, settlement files, and bank positions.
- Investigate and resolve reconciliation breaks within agreed timelines.
- Track outstanding reconciliation items and maintain an ageing report.
- Ensure all financial transactions are appropriately accounted for from transaction initiation through settlement.
- Develop and maintain robust reconciliation controls to minimise financial leakage and operational risk.
3. Liquidity & Funding Management
- Monitor liquidity positions across Duplo’s operational and settlement accounts.
- Ensure sufficient funds are available to support payout and settlement obligations.
- Monitor funding requirements across banking partners and payment providers.
- Coordinate with Finance and relevant stakeholders on funding and account movements.
- Escalate potential liquidity shortfalls or funding risks proactively.
- Maintain appropriate controls around movement of funds between Duplo accounts and partner accounts.
4. Payment Provider & Banking Partner Management
- Act as a key Operations contact for Duplo’s banking partners and payment service providers on settlement and reconciliation matters.
- Monitor provider performance against agreed SLAs.
- Escalate recurring downtime, delayed reversals, failed transactions, settlement discrepancies, and other provider-related issues.
- Follow up on outstanding reversals, refunds, chargebacks, and recovery transactions.
- Participate in partner reviews and provide operational performance reports and insights.
- Work with partners to improve settlement reliability and reduce operational exceptions.
5. Exception & Incident Management
- Own the investigation and resolution of settlement and reconciliation incidents.
- Monitor pending transactions and determine appropriate resolution based on transaction status and provider confirmation.
- Coordinate with Product and Engineering teams when system-related issues affect transaction processing or reconciliation.
- Ensure appropriate controls are applied before reprocessing transactions to prevent duplicate payouts or financial exposure.
- Maintain an incident and exception log with clear ownership, ageing, root cause, and resolution status.
- Conduct post-incident reviews and recommend preventive measures.
6. Payout & Transaction Operations
- Monitor payout transaction performance across Duplo’s payment providers.
- Track transaction success rates, failures, pending transactions, reversals, and processing times.
- Analyse provider routing performance and recommend improvements.
- Support the development and implementation of payout reprocessing and exception-handling processes.
- Ensure transactions are processed within defined operational SLAs.
7. Card Acquiring Operations
- Support the operational settlement and reconciliation processes for Duplo’s card acquiring business.
- Reconcile card transactions against acquiring bank settlement reports.
- Monitor authorisation, capture, refund, reversal, and settlement flows.
- Work with acquiring banks and internal teams to resolve settlement discrepancies.
- Support merchant onboarding and operational readiness from a settlement perspective.
- Ensure merchant settlement processes are properly configured and validated before going live.
8. Reporting & Analytics
- Prepare daily, weekly, and monthly settlement and reconciliation reports for Operations, Finance, and Management.
- Track key metrics, including:
- Settlement accuracy
- Settlement SLA adherence
- Reconciliation completion rate
- Outstanding reconciliation items
- Provider approval/success rates
- Transaction failure rates
- Reversal and recovery status
- Liquidity position
- Settlement exceptions
- Provide insights into trends, operational risks, and areas requiring improvement.
- Maintain accurate dashboards and management reports.
9. Process Improvement & Automation
- Identify manual and inefficient processes within settlement and reconciliation operations.
- Work with Product and Engineering to automate settlement, reconciliation, exception management, and reporting processes.
- Define business requirements for operational tools and dashboards.
- Develop and maintain Settlement & Reconciliation SOPs.
- Continuously improve controls to reduce financial leakage, operational errors, and reconciliation breaks.
10. Risk, Compliance & Controls
- Ensure settlement and reconciliation processes comply with Duplo’s internal policies and applicable Nigerian regulatory requirements.
- Maintain appropriate segregation of duties and approval controls.
- Ensure all settlement and reconciliation activities have adequate supporting documentation and audit trails.
- Support internal and external audits by providing settlement records and reconciliation evidence.
- Proactively identify operational and financial risks and recommend mitigating controls.
Technical and Professional Requirements
- 8+ years’ experience in settlement, reconciliation, payment operations, treasury, or financial operations.
- Experience in fintech, banking, payment services, or related financial services.
- Strong understanding of the Nigerian payments ecosystem and hands-on experience with bank and payment provider settlements.
- Experience handling transaction exceptions, reversals, failed transactions, and financial discrepancies.
- Experience managing relationships with banks and payment service providers.
- Experience working cross-functionally with Product and Engineering teams.
- Advanced Microsoft Excel/Google Sheets and strong data analysis and reconciliation skills.
- SQL knowledge is highly desirable, while experience with BI/reporting tools such as Metabase, Power BI, or Looker is an advantage.
- Understanding of payment APIs, transaction flows, wallets, ledgers, settlement files, NIBSS, card acquiring, and Visa/Mastercard settlement.
- Strong attention to detail, analytical thinking, problem-solving, and decision-making skills.
- Demonstrated ownership and ability to drive issues through to resolution.
- Strong stakeholder management and communication skills.
- Process-oriented approach with the ability to build scalable and controlled operational processes.
- Ability to lead, manage, and develop members of the Settlement & Reconciliation team
- Strong written and verbal communication skills with excellent attention to detail.
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5. Job Title: Senior Product Manager – Financial Operations
Summary
- This is a unique opportunity. You’ll have the responsibility and resources to take a significant part in the creation of a paradigm-changing product that will impact millions.
- As Senior Product Manager, you will be the single accountable owner of the Duplo Dashboard; the platform finance teams use every day to raise and collect on invoices, pay suppliers locally and across borders, and keep company spending under control. Your scope covers the full money-in and money-out journey, including invoicing and e-invoicing, local transfers, international transfers, expense management and approval workflows, billing and direct debit, together with the feature analytics and growth levers that tell us what is working and what to build next.
- This is a senior, high-ownership role. You will set direction rather than manage a backlog; deciding what the Dashboard becomes, how it earns revenue, how quickly new customers reach value, and how the platform grows across Nigeria, South Africa, Ghana, and Kenya.
- You will work closely with a dedicated Product Designer and Engineering Leads, while being accountable for the commercial and usage outcomes of everything you ship.
Responsibilities
Product Strategy and Roadmap
- Own the product strategy, vision, and roadmap for Duplo’s Financial Operations suite (E-Invoicing, Billing, Expense Management, Direct Debit), unifying them into a single coherent FinOps strategy rather than maintaining each in isolation.
- Identify and scope expansion opportunities into adjacent financial operations products, such as payroll, based on customer demand and market opportunity.
- Lead end-to-end delivery of the FinOps monetisation roadmap, from discovery and BRD/PRD authorship through launch and adoption.
- Maintain a clear, outcome-based roadmap for the Duplo Dashboard that balances new capabilities, customer commitments, compliance obligations, and technical debt, and communicate the trade-offs behind it to leadership.
- Track the competitive and market landscape for spend management, accounts payable and receivable automation, and B2B payments across Africa, and use it to sharpen Duplo’s positioning and pricing.
Invoicing and E-Invoicing
- Own the invoicing product end to end: invoice creation and customisation, recurring invoices, reminders, payment collection, and reconciliation, with the goal of shortening the time between an invoice being raised and cash being received.
- Drive the e-invoicing roadmap, ensuring the product meets tax-authority requirements in each market (including Nigeria’s e-invoicing mandate) and that compliance becomes a reason for businesses to adopt Duplo.
- Scope and ship invoicing enhancements such as split payments, partial payments, payment links, referrals, and accounting or ERP synchronisation.
Local Transfers
- Own the local payments experience on the Dashboard: single and bulk payouts, vendor and beneficiary management, scheduled and recurring payments, receipts, and reconciliation.
- Design the approval workflows, maker-checker controls, limits, permissions, and audit trails that finance teams need to move money safely.
- Monitor transaction success rates, processing times, and failure reasons, and work with Engineering and banking and payment partners to improve reliability and reduce failed, delayed, or reversed transactions.
International Transfers
- Own cross-border payments on the Dashboard: FX quotes and rate transparency, beneficiary onboarding, supporting documentation, payment tracking, and delivery confirmation.
- Work with the Atlas team, Treasury, Compliance, and external partners to expand corridors and currencies, improve pricing and settlement speed, and meet KYC/KYB, AML, and exchange-control requirements in each market.
- Reduce drop-off in the international payment flow by simplifying compliance steps and giving customers clear visibility of payment status from initiation to settlement.
Expense Management, Billing, and Direct Debit
- Evolve expense management with budgets, approval policies, team and entity-level controls, and reporting that gives finance leaders a real-time view of company spend.
- Define plans, pricing and packaging, usage-based charges, and dunning for the Dashboard in partnership with Finance and GTM.
- Own migration planning for existing customers as monetised billing features roll out, minimising churn and support escalations.
- Grow direct debit as a collection method, covering mandate set-up, collection, failure handling, and reconciliation.
Feature Analytics and Insight
- Define and track success metrics across the FinOps suite (activation, adoption, revenue impact) and use data to prioritise the roadmap.
- Own product analytics for the Dashboard: specify event tracking with Engineering, and build and maintain funnels, cohorts, and retention views with BI support.
- Run regular feature-usage audits to identify underused or underperforming features, and decide whether to improve, reposition, or retire them.
- Publish a recurring product performance report for leadership covering transaction volume, revenue by product line, active businesses, feature adoption, and the actions that follow from the numbers.
Platform Growth
- Own growth across the customer lifecycle, from sign-up and KYB completion through activation, retention, and expansion, with particular focus on time to first transaction.
- Design and run experiments on onboarding, pricing, referrals, and lifecycle messaging, and scale what works.
- Drive cross-sell across the suite so that a customer who starts with one product, such as invoicing, adopts payments, expense management, and the wider Duplo offering.
- Partner with Marketing, Sales, and Customer Success on launches, positioning, sales enablement, demos, customer training, and in-app communication.
Customer Discovery
- Run customer discovery and stakeholder interviews across Duplo’s markets (Nigeria, South Africa, Ghana, Kenya) to validate use cases.
- Hold regular one-on-one sessions with customers, and turn support tickets, sales feedback, and churn reasons into prioritised problem statements.
- Communicate directly with customers on new product and feature releases, and close the loop on the feedback that shaped them.
Delivery and Cross-Functional Leadership
- Partner with Engineering, Design, Compliance, Finance, and GTM to translate customer and business requirements into shippable, well-scoped product increments.
- Write clear, detailed product requirement documents and collaborate with engineering on technical feasibility and sequencing.
- Lead delivery alongside the Engineering Leads: backlog prioritisation, sprint planning, release readiness, user acceptance testing, and post-launch reviews.
- Define the operational processes, admin tooling, and support playbooks behind each feature so that Operations, Customer Success, and Finance can run it without product intervention.
- Represent the Financial Operations suite in cross-functional planning, and mentor or support other product managers as needed.
Requirements:
- 7- 8 years of product management experience, including experience owning a B2B fintech, payments, or SaaS product from strategy through delivery.
- Demonstrated experience shipping financial operations solutions, monetisation or billing features (subscriptions, invoicing, usage-based billing, or similar) at a fintech or B2B company.
- Hands-on experience with payments products, covering local payouts and collections and/or cross-border payments and FX, with a working understanding of payment rails, settlement, reconciliation, and failure handling.
- Experience building products for finance teams, such as invoicing, accounts payable and receivable, expense management, or accounting and ERP integrations.
- Strong ability to write clear BRDs/PRDs and work cross-functionally with Engineering, Design, Compliance, and GTM to ship complex, regulated products.
- Comfort working with data to define success metrics, prioritise a roadmap, and make trade-off decisions with limited information.
- Strong product analytics skills: defining event tracking, building funnels and cohort analyses, and working in BI tools such as Metabase, Mixpanel, Amplitude, or similar. SQL is an advantage.
- A track record of driving product growth, with measurable improvements in activation, retention, or expansion revenue achieved through experimentation.
- Commercial acumen in pricing, packaging, and revenue models, and the ability to connect product decisions to business outcomes.
- Working knowledge of the regulatory environment for financial products, including KYC/KYB, AML, tax and e-invoicing rules, and data protection.
- Experience or strong interest in African markets and the operational realities of building B2B financial infrastructure across multiple countries.
- Excellent written and verbal communication skills, with the ability to influence stakeholders without direct authority.
- A bias for action and comfort operating in a fast-paced startup environment with evolving priorities.
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Deadline
Not Specified
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