Applications are invited from suitable and qualified candidates for the Position of Customer Operations Intern at Duplo.
About Duplo
Duplo is a fast-growing fintech company based in Lagos that helps businesses across Africa automate spend management, streamline cross-border payments, and gain better control over their financial operations through a single platform. Focused on simplifying B2B transactions, Duplo aims to make business payments as seamless as peer-to-peer apps by reducing reliance on offline processes and improving efficiency. Backed by leading global investors, the company is building innovative solutions that support international remittances, compliance, treasury management, and payment processing. With a strong mission to transform how businesses handle money, Duplo also offers opportunities such as its Business Operations Intern role, where individuals can gain hands-on experience in financial operations, customer onboarding, reconciliations, and partner management while contributing to a product designed to impact millions across the continent.
Summary
- Company: Duplo
- Job Title: Customer Operations Intern
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Lagos (Hybrid), Nigeria
Job Title: Customer Operations Intern
Job Summary
We are looking for a Customer Operations Intern to support customer onboarding, day-to-day enquiries and product adoption across our products and markets. You will help customers use our solutions, coordinate issue resolution and maintain accurate records while gaining experience in fintech customer operations.
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Responsibilities
- Respond to customer enquiries, resolve routine issues and escalate those requiring specialist support.
- Support onboarding through account setup guidance, training coordination and follow-ups.
- Track customer issues, provide timely updates and maintain accurate support records.
- Follow up with customers to identify adoption challenges and provide approved guidance.
- Gather customer feedback and highlight recurring issues and improvement opportunities.
- Help maintain FAQs, customer guides and training materials.
- Prepare routine reports on support activity, onboarding progress and customer feedback.
- Work with internal teams to follow through on customer needs and outstanding actions.
- Handle customer information responsibly and follow company procedures.
Requirements for the Position of Customer Operations Intern at Duplo
- Bachelor’s degree in Business, Communications or a related discipline.
- Clear written and verbal communication skills.
- Strong organisation, attention to detail and follow-through.
- Comfortable using Google Workspace, spreadsheets and digital communication tools.
- Willingness to learn new products, support systems and processes.
- Good judgement, a problem-solving mindset and a professional approach to customer concerns.
- Interest in fintech, business software and customer experience.
- Previous customer-facing experience is an advantage.
Deadline
Not Specified
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