Applications are invited from suitable and qualified candidates for the Position of Key Account Officer at Speedaf Express.
About Speedaf Express
Speedaf Express is a leading courier and logistics company in Nigeria, offering reliable domestic and international delivery services for individuals and businesses. Specializing in express parcel delivery, freight forwarding, and supply chain solutions, Speedaf Express ensures timely and secure transportation of goods across major cities and remote locations. The company combines modern tracking technology, efficient logistics networks, and customer-focused service to provide seamless shipping experiences. With a strong commitment to reliability, speed, and professionalism, Speedaf Express supports e-commerce growth, business operations, and personal delivery needs across Nigeria and beyond.
Summary
- Company: Speedaf Express
- Job Title: Key Account Officer
- Job Type: Full-time
- Qualification: BA/BSc/HND
- Location: Lagos, Nigeria
Job Title: Key Account Officer
Description:
- Manage and maintain strong relationships with assigned key accounts, ensuring consistent engagement and customer satisfaction.
- Serve as the primary point of contact for key clients, attending to enquiries, complaints, escalations and service requests.
- Monitor customer shipments, orders and delivery timelines, ensuring prompt updates and resolution of delivery-related issues.
- Liaise with operations, sales and other relevant departments to ensure seamless service delivery and timely resolution of customer concerns.
- Proactively follow up on pending orders, delayed shipments, failed deliveries and other service exceptions.
- Identify customer needs, anticipate potential challenges and recommend solutions to improve the overall customer experience.
- Maintain accurate customer records, account information, service reports and communication logs.
- Monitor account performance, service-level agreements (SLAs) and customer satisfaction metrics.
- Identify opportunities to improve customer retention, strengthen existing relationships and grow assigned accounts.
- Prepare periodic reports on account activities, customer feedback, complaints and service performance.
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Qualifications and Requirements for the Position of Key Account Officer at Speedaf Express:
- Bachelor’s degree or HND in Business Administration, Marketing, Mass Communication or any related discipline.
- 2–3 years of relevant experience in Key Account Management, Customer Service or Client Relationship Management.
- Experience in the logistics, express delivery, e-commerce or courier industry is important.
- Excellent communication, interpersonal and relationship management skills.
- Strong problem-solving, complaint-handling and conflict-resolution abilities.
- Good knowledge of Microsoft Office applications and customer relationship management (CRM) systems.
- Ability to multitask, manage multiple client accounts and work effectively under pressure.
- Strong organizational skills, attention to detail and a customer-oriented mindset.
Application Closing Date
20th November, 2026.
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How to Apply for the Position of Key Account Officer at Speedaf Express
Interested and qualified candidates should send their applications to: recruitment@speedaf.com using “Key Account Officer” as the subject of the mail.
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