Applications are invited from suitable and qualified candidates for the Position of Help Desk Head at First Bank of Nigeria.
About First Bank of Nigeria Limited
First Bank of Nigeria Limited is the leading bank in West Africa and deeply ingrained in society. Its culture revolves around four core values: Entrepreneurship, Professionalism, Innovation, and Customer-Centricity (EPIC). These values define the bank’s mindset, actions, and work ethic, enabling them to fulfill their vision of becoming Africa’s preferred bank. EPIC encapsulates their commitment to achieving results for each other, the bank, and themselves, fostering motivation and personal growth. Every decision and action taken by FirstBankers is guided by these values, emphasizing the importance of entrepreneurial spirit, professionalism, continuous innovation, and a customer-focused approach in their work.
Summary
- Company: First Bank of Nigeria (FBN)
- Job Title: Head, Help Desk- Transaction Banking
- Job Type: Full Time
- Qualification: BA/BSc/HND/Msc
- Location: Lagos, Nigeria
Job Title: Head, Help Desk- Transaction Banking
DUTIES AND RESPONSIBILITIES
- Oversee the activities of Transaction Banking Help Desk Team and provide direction and guidance in the execution of the unit’s functions.
- Responsible for developing strategies for excellent service delivery to both internal and external customers of the bank.
- Coordinate response to all internal and external enquiries related to transaction banking including RMs, all customers, and TB sales Team
- Ensure that all calls received on Help Desk, login incident types with description, resolution, and open and close dates/times are responded to.
- Escalate issues to relevant departments in the Bank and follow through to resolution
- Determines and coordinates procurement of work tools required by the customer service unit to function effectively.
- Prepare reports to Group Head Transaction Banking on Help Desk activities such as incident types and occurrence levels
- Responsible for the adequate training of staff to build competencies and skills sets required for the job.
- As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook
See Also:
Requirements for the Position of Help Desk Head at First Bank of Nigeria
EDUCATION
- BSc
- MBA or advance degree equivalent in IT, business administration, or related field will be an added advantage
EXPERIENCE
- Minimum 3 years of experience in a customer service role
Deadline
27th February, 2026
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