Applications are invited from suitable and qualified candidates for the Position of (Entry level) Account Manager at Bumpa.
About Bumpa
Bumpa is a Nigerian tech startup that helps small businesses sell online and manage operations through its easy-to-use mobile app. It allows entrepreneurs to create online stores, track sales, manage inventory, and accept payments—all in one place. With a focus on empowering small business owners, Bumpa makes e-commerce simple, affordable, and accessible for anyone looking to grow their brand digitally.
Summary
- Company: Nestoil
- Job Title: Bumpa Advisor – Account Manager
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Nigeria
Job Title: Bumpa Advisor – Account Manager
Job Summary
- The Bumpa Advisor – Account Manager is not a traditional account manager role. This is a strategic growth role where you will work as a business advisor and growth partners to high-performing merchants using Bumpa on our Growth, Scale, and Premium plans. You will help them grow faster, sell smarter, and scale using Bumpa.
- Your mission is to drive revenue expansion, retention, product adoption, and long-term merchant growth using data, e-commerce expertise, and proactive engagement. You’ll make business decisions, onboard new merchants, build relationships with new and existing merchants through consultative guidance, performance reviews, and data-driven growth plans while delivering an extraordinary merchant experience.
- Your efforts will ensure that merchants subscribe, adopt, embrace and expand the use of our app. We’re looking for self-motivated, hard-working individuals with a track record in Customer Success/Account management roles in the B2B/SaaS space. We offer an exciting role in a fast-paced and fun SaaS company!
Job Details
- Manage and track assigned paying merchants’ growth.
- Be a trusted advisor for assigned merchants, know their business and competitive landscape, and champion how Bumpa can help their business succeed.
- Collaborate internally with a team of Merchant success managers to drive engagement and retention across our entire merchant base.
- Nurture and engage assigned merchants through proactive outreach and other tactics, such as hosting webinars and creating email campaigns
- Managing merchant escalations from our Support and Community engagement teams to deliver best practice solutions and guidance, and walking customers through problem-solving processes.
- Managing the overall Merchant relationship by:
- Coaching merchants to grow their business by partnering with them on goal development and providing tailored recommendations to achieve those goals
- Identifying areas for improvement, including opportunities for product adoption and driving the implementation of Bumpa’s new features.
- Collaborating with internal Bumpa teams to recommend, plan, and coordinate, ensuring the merchant receives the best possible experience
- Being our merchant’s internal advocate by escalating their needs and requests to product teams and ensuring their feedback is actioned.
- Ensuring quality data and information on our merchants is up to date in our CRM: Forecast and track key account metrics (e.g., total weekly merchant revenue, subscription status, number of orders, etc.).
- Obtaining merchant feedback and identifying problem areas before they become major issues
- Preparing reports on account status
- Any other task or project assigned by your Line Manager
See Also:
Requirements for the Position of (Entry level) Account Manager at Bumpa
- Bachelor’s degree in any related field
- Strong technical knowledge
- Critical thinking and organization skills
- 2-3 year of experience in Customer Success/account management role
- Self-starter, entrepreneurial, proactive, hungry, passionate, tech-savvy, & quick to learn
- A desire to work closely with customers in sometimes tough situations
- Strong interpersonal and communication skills (both verbal and written). You’re able to explain concepts clearly and concisely
- Experience using Freshdesk, CRM tool, Slack, and Google Suite would be an advantage.
- Excited to pursue revenue retention and customer health targets that will fuel Bumpa’s growth.
- Able to build client relationships quickly Experience with process design and improvement
- Interested in building a career with a growth-oriented company
Benefits
- Competitive salary
- Paid annual leave
- Full extended medical benefits
- A supportive and collaborative internal culture
- Diverse, smart, and talented co-workers
- A collaborative, fun work environment where laughing and learning to go together
- Growth opportunity to same and other roles
Deadline
Not Specified
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