Applications are invited from suitable and qualified candidates for the Position of Customer Service Supervisor at Speedaf Express.
About Speedaf Express
Speedaf Express is a leading courier and logistics company in Nigeria, offering reliable domestic and international delivery services for individuals and businesses. Specializing in express parcel delivery, freight forwarding, and supply chain solutions, Speedaf Express ensures timely and secure transportation of goods across major cities and remote locations. The company combines modern tracking technology, efficient logistics networks, and customer-focused service to provide seamless shipping experiences. With a strong commitment to reliability, speed, and professionalism, Speedaf Express supports e-commerce growth, business operations, and personal delivery needs across Nigeria and beyond.
Summary
- Company: Speedaf Express
- Job Title: Customer Service Supervisor
- Job Type: Full-time
- Qualification: BA/BSc/HND
- Location: Lagos, Nigeria
Job Title: Customer Service Supervisor
Description:
- The Customer Service Supervisor will oversee daily customer service operations, manage call-handling teams, and serve as the primary escalation point for key accounts. The role requires strong experience in logistics or express delivery, excellent communication skills, and the ability to ensure fast resolution of customer issues while maintaining Speedaf’s service standards.
Key Responsibilities
- Supervise and coordinate customer service agents handling inbound and outbound calls
- Monitor call quality, response time, and resolution rates to meet service KPIs
- Handle escalations related to delivery delays, lost shipments, returns, and complaints
- Manage and maintain relationships with key corporate and high-volume accounts
- Provide timely updates to key accounts on shipment status and service issues
- Collaborate with operations, dispatch, and hub teams to resolve customer concerns
- Prepare daily and weekly customer service performance reports
- Train, coach, and motivate customer service staff to improve service quality
See Also:
Qualifications and Requirements for the Position of Customer Service Supervisor at Speedaf Express:
- HND/Bachelor’s degree in Business Administration or related field
- Minimum of 3–5 years experience in customer service within logistics, courier, or e-commerce
- Proven experience managing call-center operations
- Strong knowledge of key account management and client relationship handling
- Excellent communication, problem-solving, and leadership skills
- Ability to work under pressure in a fast-paced logistics environment
- Proficiency in CRM systems and basic reporting tools
Application Closing Date
15th February, 2026.
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How to Apply for the Position of Customer Service Supervisor at Speedaf Express
Interested and qualified candidates should send their applications to: recruitment@speedaf.com using “Customer Service Supervisor” as the subject of the mail.
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