Applications are invited from suitable and qualified candidates for the Position of Customer Care Representative at College Migration Limited.
About College Migration Limited
College Migration Limited is an educational consulting and student support company dedicated to helping students access quality academic opportunities locally and internationally. The company provides guidance on university admissions, study abroad programs, visa application support, career counseling, and educational planning for students seeking higher education opportunities. With a focus on transparency, personalized support, and student success, College Migration Limited works to simplify the admission and migration process for individuals pursuing academic and professional growth. Through partnerships with reputable institutions and a commitment to educational development, the company continues to support students in achieving their international study and career goals.
Summary
- Company: College Migration Limited
- Job Title: Customer Care Representative
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Salary: N100,000 monthly.
- Location: Lagos, Nigeria
Job Title: Customer Care Representative
Job Description:
- Oversee the interactions between customers and key team members.
- Use CRM and ERP systems to manage relationships internally and externally.
- Development and nurturing of customer retention plan.
- Oversee and manage all existing and unsatisfied clients.
- Supervise all activities related to our maintenance services.
- Developing plans that will ensure high profitability for our maintenance activities.
- Creating and maintaining documentation on processes, policies, application configuration and help-related matters.
- Analyzing data and creating reports for insights into team operations and productivity.
- We are reaching out to big industry players in fish importation.
- Drafting and executing a robust after-sales maintenance plan that will woo big players in the fishery industry into the Organization’s maintenance/service net.
- Ensuring 0 tolerance to customer dissatisfaction.
- For gender equality, qualified female candidates are encouraged to apply
- Advise clients on visa options, requirements, and procedures
- Assist in preparing and reviewing visa application documents
- Ensure compliance with embassy and immigration regulations
- Track application progress and provide updates to clients
- Maintain strong relationships with clients and partners
- Handle complex cases and provide tailored solutions
- Meet assigned targets and performance metrics.
See Also:
Requirements for the Position of Customer Care Representative at College Migration Limited:
- First Degree in Social Sciences, Economics, Marketing with 3 – 5 years of experience.
Skills:
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- Attention to Detail
- Proven customer support experience.
- Ability to multi-task, prioritize and manage time effectively.
- Familiar with CRM and ERP systems and practices.
- Strong phone contract handing skills and active listening.
- Resolving Conflicts.
- Data management understanding.
Salary
N100,000 monthly.
Deadline
13th June 2026
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Method of Application
Interested candidates should send their CV to: career@collegemigration.com using the Job Title as the subject of the email.
(See tips on how to write a professional CV and a sample cover letter.)
Important: See Helpful Career Resources