Applications are invited from suitable and qualified candidates for the position of Client Success Partner at MTN Nigeria.
About MTN Nigeria
MTN Nigeria Communications PLC offers wireless telecommunication services, including roaming, Internet, bills payment, device financing, and SIM registration. Serving customers in Nigeria, MTN Nigeria is focused on “Leading digital solutions for Africa’s progress” as its Ambition 2025. This ambition aims at accelerated growth and faster deleveraging, positioning MTN for greater relevance by 2025. MTN has established strong core operations with the largest fixed and mobile network in Africa, a large registered customer base, extensive registration and distribution networks, and a formidable brand presence in its markets.
Summary
- Company: MTN Nigeria
- Job Title: Partner – Client Success LE and Public North. Enterprise Business NG
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Locations: Abuja, FCT, North Central Region, Nigeria
- Reports To: Manager – Client Success LE and Public Sector
- Division: Enterprise Business
Job Title: Partner – Client Success LE and Public North. Enterprise Business NG
Mission:
See More Posts in Jobs, Scholarships, Technology, Career/Motivations, Football News Feeds
- Ensure top quality customer support in all areas of key account management
Description
- Ensure zero bad debt on accounts though accurate account and products set-ups on the systems
- Drive credit allocation, collections and debt mgt processes across all assigned clients’ accounts
- Work with product, UAT and support teams to validate new products, new systems and upgrades
- Generate relevant reports as required by the business
- Ensure QA validation is carried out on accounts worked on in the course of each month
- Ensure prompt service delivery by keeping to agreed SLAs
- Ensure resolution of incidents raised by clients via FCR or further escalation to 2nd level incident mgt
- Gather products, services and solutions insights for enhancement of EB offerings in the market
- Drive the Completion of all service improvement initiatives as at when due
- Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products with a view to identifying customers pain points and taking proactive steps to resolve the identified issues
- Liaise with support teams (within and outside EB) in order to resolve any customer identified issue
- Perform Service fulfilments for Enterprise customers (i.e. Activation, SIM Swaps, Migrations, etc.)
- Achieve at least 80% score in EB Customer Satisfaction internal surveys
- Target achievement on EB Revenue Acceleration (Service to Sales)-Upsell/Cross Selling
- Completion of all yearly initiatives as at when due
See Also:
Requirements for the position of Client Success Strategic and Global Partner at MTN Nigeria
Education:
- First Degree or equivalent in Social or Management Science (Accounting/Finance related degrees preferred)
- Fluent in English
- Service Management certification (added advantage)
Experience:
- 3 – 7 years’ experience which includes
- 3 years’ experience of working in a customer-facing team
- 1 – 2 years’ experience in B2B Tech/Telecoms Customer Care/Service, Customer Success.
- 1 – 2 years’ experience working in a structured medium or large enterprise organization
- 1 – 2 experience billing, credit, collections and debt mgt role
- Experience in a customer service environment in the telecommunications industry.
- Advanced proficiency in the use of Microsoft Excel spreadsheets, MS Word, MS Word, MS Outlook, Google applications and AI tools
- Membership of Professional Customer Service/Relations associations will be an added advantage
- Relationship Management /Stakeholder Management
Deadline
5th May, 2026
Click Here to See other Jobs.
Get a professional, ATS compliant CV, and Cover Letter from an Expert.
Method of Application
(See tips on how to write a professional CV and a sample cover letter.)
Important: See Helpful Career Resources