Applications are invited from suitable and qualified candidates for the position of Change Management and Service Assurance Manager at MTN Nigeria.
About MTN Nigeria
MTN Nigeria Communications PLC offers wireless telecommunication services, including roaming, Internet, bills payment, device financing, and SIM registration. Serving customers in Nigeria, MTN Nigeria is focused on “Leading digital solutions for Africa’s progress” as its Ambition 2025. This ambition aims at accelerated growth and faster deleveraging, positioning MTN for greater relevance by 2025. MTN has established strong core operations with the largest fixed and mobile network in Africa, a large registered customer base, extensive registration and distribution networks, and a formidable brand presence in its markets.
Summary
- Company: MTN Nigeria
- Job Title: Manager – Change Management and Service Assurance. Network NG
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Locations: Ikoyi, Lagos, South West Region, Nigeria
Job Title: Manager – Change Management and Service Assurance. Network NG
Responsibilities
- Table all Request for Changes (RFCs) for a Change Advisory Board (CAB) meeting, issue an agenda and circulate all requests for changes to Change Advisory Board members in advance of meetings to allow prior consideration.
- Liaise with all necessary parties to coordinate change building, testing and implementation, in accordance with schedules.
- Update the change log with all progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality.
- Review all implemented changes to ensure that they have met their objectives and refer back any that have been backed out or have failed.
- Provide advice and support for the design, planning, development and introduction of new services, ensuring these are consistent with the principles and contractual agreements and that the suppliers are fully engaged and involved early to ensure they can provide appropriate and good value service offerings across the company.
- Apply a structured change management approach and methodology for the people side change caused by projects and change efforts.
- Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.
- Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns.
- Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner.
- Develop a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan.
- Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.
- Work with project teams to integrate change management activities into the overall project plan.
- Ensure appropriate and effective communications are in place for all stakeholders including ensuring escalation routes are clear and well managed and identifying needs, risks and issues and propose appropriate solutions and courses of action.
- Analyze change records to determine any trends and produce regular management report
See Also:
Qualifications
- Bachelors Degree and PMP is an advantage
Deadline
1st December, 2025
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