Applications are invited from suitable and qualified candidates for the position of Technology Compliance Manager at Airtel Nigeria.
About Airtel Nigeria
Airtel Networks Limited, known as Airtel Nigeria, is a prominent telecommunications provider headquartered in Lagos. It is a leading mobile network operator in Nigeria with a vision to be the most loved brand in Nigerians’ lives. Airtel Nigeria offers high-quality voice, data, and value-added services, focusing on innovation, customer satisfaction, and strategic partnerships. Its wide-ranging services cater to diverse segments, promoting connectivity, information access, and economic growth. Airtel Nigeria’s commitment to superior telecommunications has established it as a significant player in Nigeria’s communication landscape.
Summary
- Company: Airtel Nigeria
- Job Title: Technology Compliance Manager
- Job Type: Full Time
- Qualification: BA/BSc/HND/MSC
- Locations: Lagos, Nigeria
Job Title: Technology Compliance Manager
Responsibilities
Process/Policy Compliance:
- Process and Policy design and reengineering, design SOPs (Standard Operating Procedures) and check sheets, monitor and report process performance KPIs
- Create interface & co-ordination to ensure compliance with policies, processes and procedures for the OPCO.
- Constantly engage with Technology Functions (Networks & IT at Group and OPCOs to align the processes and closure of all open issues
Improvement projects:
- Identify and drive projects for assigned function: business and customer Impacting, revenue/cost impacting and mentoring project teams, using lean and six sigma tools.
Regulatory QoS interface management to ensure that all regulatory parameters are effectively tracked:
- Align with regulatory teams for all key QoS KPIs for Technology Functions (Networks & IT) and ensure compliance levels are tracked and measured.
- Ensure that Network & IT infrastructure and platforms are equipped and ready for the delivery of KPIs.
- Ensure effective process design with complete RCA and action plan for breaches and submission to the regulator
- Implement and Lead Compliance, Audits and learning sharing for Network & IT Policies and Processes
- Ensure effective implementation of adherence to regulatory QoS standards and requirements
Effective Interface with Internal Assurance group team for close looping:
- Effective engagement with the IA group team to define the audit and pain areas.
- Engage within the OPCO to ensure the learnings of the audit findings from other OPCOs are implemented as best practice, ensuring the reduction in the learning cycle.
- Effective implementation of the learning tracker and close looping for the OPCO
- Ensure all the audit observations of the OPCOs are effectively closely looped.
- Ensure process gaps are identified and shared with process owner/function head for implementation.
- Ensure technology gaps are identified and shared with relevant stakeholders for implementation
- Interface with Networks and Information Technology for audits and closures.
Educational Qualifications
- A Bachelor’s degree in Electrical/Electronics or Computer Science
Relevant Experience
- Minimum of 5 years’ experience with least 3 years in IT/Networks Operations audit experience in Telecommunications.
- Minimum of 3 years Telco Networks audit experience.
- Experience evaluating Network Architecture etc.
- Exposure to technology, process reengineering and handling decentralized operations is desirable
- Effective Project management & Co-ordination
- Interpersonal Skills
- Problem solving
- Service Focus
- Persuasion & negotiation Skills
- Relationship Management
Deadline
15th August, 2025
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