Apply: Customer Service Personnel at Honda Motor Company Limited

Customer Service Personnel at Honda Motor Company Limited

About Honda Motor Company

Honda Motor Co., Ltd., known as Honda, is a prominent Japanese multinational corporation renowned for manufacturing motorcycles and automobiles on a global scale. Established in 1959, it has consistently held the position of the world’s leading motorcycle company. Honda’s headquarters are situated in Tokyo, and it operates as a diversified conglomerate, producing automobiles, motorcycles, and power equipment.

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Summary

• Company: Honda Motor Co.
• Job Title: Customer Service Personnel (Field Technician – Motorcycle and Power Product)
• Job Type: Full Time. See other Full Time Jobs
• Required Qualifications: HND/BSC
• Location: Lagos

Job Brief

Applications are invited from interested candidates to apply for the position of: Customer Service Personnel (Field Technician – Motorcycle and Power Product) at Honda Motor Company Limited

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Job Title: Customer Service Personnel (Field Technician – Motorcycle and Power Product)

Job Description:

• Monitor and analyze market trends and customer feedback related to motorcycles and power products.
• Handle customer complaints and technical issues, providing timely and effective resolutions.
• Manage warranty applications and claims with accuracy and efficiency.
• Provide accurate product information and support across customer channels.
• Collaborate with internal teams (sales, service, logistics, etc.) to resolve customer concerns and enhance service quality.
• Respond to customer inquiries via phone, email, and live chat.
• Record and maintain detailed documentation of customer interactions and feedback.
• Identify recurring issues and recommend process improvements.
• Work closely with sales and product teams to improve customer satisfaction.
• Stay updated on product features, specifications, and market developments

Requirements:

• Proven experience in customer service, preferably within the motorcycle or power products sector.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong analytical ability and attention to detail.
• Ability to multitask, prioritize, and work effectively in a fast-paced team environment.
• Proficiency in using customer support software and basic office tools (e.g., MS Office, CRM systems).

Deadline

June 20, 2025

Click here to get a professional, ATS compliant CV from an Expert for less than 5k.

Method of Application

Interested and qualified candidates should send their Resume and Cover Letter to: hrsrc@honda-eu.com using the Job Title as the subject of the mail.

(See tips on how to write a professional CV and a sample cover letter.)

Important: See Helpful Career Resources