Apply: Customer Service Personnel at Honda Motor Company Limited

Customer Service Personnel at Honda Motor Company Limited

About Honda Motor Company

Honda Motor Co., Ltd., known as Honda, is a prominent Japanese multinational corporation renowned for manufacturing motorcycles and automobiles on a global scale. Established in 1959, it has consistently held the position of the world’s leading motorcycle company. Honda’s headquarters are situated in Tokyo, and it operates as a diversified conglomerate, producing automobiles, motorcycles, and power equipment.

Summary

Company: Honda Motor Co.
Job Title: Customer Service Personnel (Field Technician – Motorcycle and Power Product)
Job Type: Full Time. See other Full Time Jobs
Required Qualifications: HND/BSC
Location: Lagos

Job Brief

Applications are invited from interested candidates to apply for the position of: Customer Service Personnel (Field Technician – Motorcycle and Power Product) at Honda Motor Company Limited

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Job Title: Customer Service Personnel (Field Technician – Motorcycle and Power Product)

Job Description:

Monitor and analyze market trends and customer feedback related to motorcycles and power products.
Handle customer complaints and technical issues, providing timely and effective resolutions.
Manage warranty applications and claims with accuracy and efficiency.
Provide accurate product information and support across customer channels.
Collaborate with internal teams (sales, service, logistics, etc.) to resolve customer concerns and enhance service quality.
Respond to customer inquiries via phone, email, and live chat.
Record and maintain detailed documentation of customer interactions and feedback.
Identify recurring issues and recommend process improvements.
Work closely with sales and product teams to improve customer satisfaction.
Stay updated on product features, specifications, and market developments

Requirements:

Proven experience in customer service, preferably within the motorcycle or power products sector.
Excellent communication, interpersonal, and problem-solving skills.
Strong analytical ability and attention to detail.
Ability to multitask, prioritize, and work effectively in a fast-paced team environment.
Proficiency in using customer support software and basic office tools (e.g., MS Office, CRM systems).

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