Apply for Customer Service Executive at MacTay Consulting.
About MacTay Consulting
MacTay Consulting is a management consulting firm in Nigeria that has been offering human resources services across Africa for over 40 years. They specialize in providing turnkey HR and business solutions to drive business growth and offer transformative HR consulting services. Their mission is to deliver practical human performance improvement solutions, and their vision is to become the most value-adding human performance improvement consulting firm in Africa.
Summary
- Company: MacTay Consulting
- Job Title: Client Service Executive
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Apapa & Isolo Lagos State
- Work Mode: Hybrid
- Salary: N100,000 net
- Benefits: HMO, 13th month, Leave Allowance, Pension and Performance Bonus
- Deadline: 14th December, 2024.
Job Title: Client Service Executive
Job Summary
- The Client Service Executive (CSE) works with the HRBP to align business objectives with resources and management in designated organizations and develops solutions based on customers’ strategic business and technical requirements ascertained from working with multiple business units across the customer’s organization.
- The performance of the CSE will be measured along the agreed dimensions of the balanced scorecard using agreed KPIs.
The summary of the key responsibilities are as follows:
Key Role
- Recruitment and Onboarding of staff on behalf of clients’ managed
- Ensure that all Resource Details are captured on HRIS
- Ensure Resources have HMO, Pension and ID cards
- Ensure prompt payment of salary to Resources according to SLAs
- Ensure that Client receives invoices promptly according to SLA
- Ensure 100% SLA compliance
- Schedule annual training and village meeting for all external resources
- Maintain new entry and exit templates with correct required supporting credentials and document
FINANCIALS
- Retain existing accounts
- Grow existing accounts
- Add new accounts to portfolio
CUSTOMER SERVICE
- Reduced time in complaint resolution.
- Maintaining healthy business relationships with clients and resources.
INTERNAL PROCESSES
- Ensuring process flow is seamless
- Ensure statutory compliance.
LEARNING AND DEVELOPMENT
- Continuous Improvement and Development in Knowledge, Skills and Ability
Requirements
- BSC
- CIPM Certification is an added advantage
- Proficient in Microsoft Office Application
Method of Application
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