Applications are invited from suitable and qualified candidates for the Position of Call Center Agent (NYSC) at ICS Outsourcing Limited.
About ICS Outsourcing Limited
ICS Outsourcing Limited is one of Nigeria’s leading business support and outsourcing services providers, offering human resource solutions, recruitment, payroll management, training, IT support, and other business process outsourcing services. Founded in 1994 and headquartered in Lagos, the company serves clients across various industries by helping them improve efficiency, reduce costs, and focus on core business operations. With decades of experience and a wide client base, ICS Outsourcing has built a reputation as a trusted partner for workforce and business solutions in Nigeria and beyond.
Summary
- Company: ICS Outsourcing Limited
- Job Title: Call Center Agent (NYSC)
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Ikeja, Lagos
Job Title: Call Center Agent (NYSC)
Responsibilities
- Proactively identify and engage potential customers through a multifaceted approach, including but not limited to in-person conversations, phone calls, targeted networking events, strategic online platforms, etc.
- Develop and implement effective outreach strategies to build a robust pipeline of leads.
- Deliver compelling and comprehensive demonstrations of the digital banking app, USSD, and other channels across the omnichannel highlighting its unique features, benefits, and value to customers.
- Tailor presentations to address the specific needs and interests of potential users to drive engagement and interest.
- Foster and sustain strong relationships with prospects throughout the customer journey.
- Provide exceptional service by addressing inquiries, offering tailored solutions, and guiding users through the onboarding process.
- Maintain ongoing support to ensure high levels of satisfaction and retention.
- Drive sales performance by converting leads into active transacting users.
- Utilize advanced sales techniques and tools to meet or exceed targets, ensuring successful onboarding and long-term customer acquisition.
- Collect and analyze feedback from customers to gain insights into their experiences and needs.
- Relay actionable feedback to the product and development team to enhance the app’s features and functionalities.
- Monitor and document sales activities meticulously, maintaining detailed records of customer interactions and sales outcomes.
- Prepare and present comprehensive reports on sales performance, market trends, and other relevant metrics to inform strategic decision-making.
Requirements
- A Bachelor’s Degree or equivalent is required; additional qualifications in sales or marketing are an advantage.
- A minimum of 2 years of previous experience in sales, preferably in financial services is a plus but not required.
- Ability to work independently and within a team
- Strong communication, negotiation, and interpersonal skills with the ability to engage and influence potential customers.
- Comfortable using digital tools and technologies, willing to learn about the app’s features and benefits.
- Self-motivated with a results-driven attitude and a passion for achieving sales goals.
- Must demonstrate good organizational skills and possess a high level of resilience.
Salary
N150,000 – N180,000 Monthly.
Application Closing Date
22nd August, 2025.
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How to Apply
Interested and qualified candidates should send their CV to: nngwu@icsoutsourcing.com using the Job Title as the subject of the email.
Note: Corp Members Only.
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