Apply: Bank Managers at Eco Bank (Nationwide)

Account Manager at Eco Bank

Bank Manager at Eco Bank

About Ecobank

Ecobank is a banking group primarily serving Middle Africa. They offer a wide range of banking services to various customers, including individuals, SMEs, corporations, governments, and financial institutions. Ecobank’s origins stem from the idea of creating a bank to serve West Africa and expand throughout the entire African continent. Established in 1986, Ecobank Nigeria is a key subsidiary of this leading independent African banking group.

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Job Summary

• Company: Eco Bank
• Job Title: Bank Manager
• Job Type: Full Time
• Qualification: BA/BSc/HND
• Locations: Nigeria (Nationwide)

Job Title: Bank Manager (Nationwide)

Job Description

Business and Financial Performance

• Delivery of the branch’s budget numbers against Key Performance Indicators.
• Identify business growth opportunities in the local market and develop appropriate strategies for       capturing such to grow our market share. 
• Work jointly and proactively with all internal stakeholders (businesses, Operations, Technology, and product partners) to increase Ecobank’s wallet share within the respective market segments. 
• Review Account Plans for all RMs attached to the branch with a view to enhancing customer wallet share, business volumes and earnings. 
• Achieve targeted product cross-sell ratios and increase customer adoption of Ecobank’s products, platforms, and services. 
• Ensure that various business segments in the branch maintain a CABAL that is commensurate with overall budget projections.
• Ensure that all incomes are properly recognized.
• Grow the deposit base of the branch with specific focus on growing low-cost deposits, collections, value-chain business, and channels. 
• Achieve cost-income ratio targets of the branch and business.
• Ensure that credit approval memoranda (CAM) meet the Banks’ credit policy guidelines and loan accounts are operated within ‘credit approval’ limits and terms. 
• Conduct weekly, monthly business performance and profitability reviews.
• Ensure all Non-Performing Loan (NPL) & Past Due Obligation (PDO) ratios are kept within budgeted limits and targeted for recovery.
• Attain sales goals and customer satisfaction levels through the effective management of resources. 

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Customer Centricity

• Constantly review strategies to ensure excellent and comprehensive customer service delivery, quality standards and branch ambience are constantly upheld in the branch.
• Identification and marketing of prospects within the target market.
• Responsible for exceeding customers’ expectation across the segments.
• Establish and sustain a customer-centric business culture in the branch, leveraging on people and technology to ensure service quality and excellence in the delivery of our products and services.
• Sustain/drive increased digital channel utilization across all collections and payments channels measured via key KPIs [ATM uptime, Card adoption and activity levels, Mobile Banking adoption and activity, Retail Internet Banking (RIB)/OMNI adoption/ activity levels and POS/WEB activity], Omni lite, NQR and POS
• Ensure high customer satisfaction as measured and monitored through customer feedback surveys and Net Promoter Scores (NPS).
• Efficiently and effectively liaise with internal departments/Units – CIB, Trade, Risk, EBS, etc. including other Branches and departments to promote and drive business volumes and profitability at the branch.
• Review, approve & recommend for higher approvals, properly evaluated customers’ banking needs as it relates to credit, electronic banking and operational support.
• Negotiation of loan/credit terms and conditions, pricing, closing of transactions and after sales follow up.

Leadership and People Management

• Motivate and lead team to achieve consistent profitability through a clear process for setting targets, performance management & monitoring of all set targets.
• Conduct regular people performance and productivity reviews.
• Create and sustain a fit-for-purpose succession plan and build a healthy talent pipeline.
• Encourage and foster a congenial working environment to enable your team achieve excellence through teamwork and operational efficiency.
• Ensure an agile and efficient workforce with right skills to meet set strategic objectives.
• Effectively harness the strengths of and optimally engage people resource within the team for maximum productivity.
• Coordinate and manage Relationship Managers ensuring that they deliver on set deliverables.
• Derive strategies from data findings for a profitable and sustained growth across reporting segments/businesses.

Process, Control and Operational Performance

• Promote high ethical and integrity standards and ensure the Ecobank RACE-IT Values are sustained and evident at the branch.
• Ensure there is a strong internal control system in place and monitor its adequacy and effectiveness.
• Achieve satisfactory audit rating and fully comply with KYC/AML and regulatory guidelines.
• Ensure Risk Management indices are met [NPL, Recovery and Audit outcomes]
• Make recommendations to management to improve operations process to improve customer satisfaction.
• Ensure that there is an established strong cost and revenue assurance framework for all GLs in the branch.
• Strengthen governance and ensure proper regulation and control around segmentation and data handling.
• Develop, implement, and train Relationship Managers/ Account Managers on processes required to achieve service excellence, customer satisfaction and improved relationship management.
• Ensure bank’s credit policy requirements are upheld and only good quality risk assets requests are presented for approval.
• Develop and implement strategies to ensure effective growth and development of the bank’s share of wallet of existing clients.
• Develop and implement strategies for converting prospects and effectively onboarding/managing new clients.

Strategic initiatives

• Lead strategic initiatives as defined by the bank.
• Drive/Champion & sustain the ongoing Ecobank Nigeria digitalization agenda.

Deadline

30th May, 2025

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Method of Application

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Bank Manager at Eco Bank

Bank Manager at Eco Bank

Bank Manager at Eco Bank