Applications are invited from suitable and qualified candidates for the Position of Application Support (IT Wholesale/Tech Operations) at Access Bank.
About Access Bank
Access Bank is the largest bank in Nigeria and a leading bank in Africa in terms of customer base. It operates through a vast network of over 600 branches and service outlets across three continents, serving 12 countries and 36 million customers. Access Bank is known for its diverse financial services, encompassing retail and corporate banking, with a strong focus on digital platforms. The bank is committed to promoting sustainable economic growth that is profitable, environmentally responsible, and socially relevant. It is a Nigerian multinational commercial bank, part of the Access Bank Group, and licensed by the Central Bank of Nigeria.
Summary
- Company: Access Bank
- Job Title: Application Support (IT Wholesale/Tech Operations)
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Lagos
Job Title: Application Support (IT Wholesale/Tech Operations)
Description
- Manage day to day (or overnight) operational issues; ensuring or guaranteeing 99.9% stability and availability of the bank’s financial (or non-financial) applications.
Key Responsibilities
- Support the Bank’s applications.
- Coordinate system changes and deployment in line with the release note approved by the Unit Head.
- Coordinate End of Day / Start of day on CBA (where applicable) and ensure that that the applications are readily available before 7.:45am and real time online (for online applications)
- Coordinate system changes
- Systems performance monitoring
- Provide 2nd Level user support for Flexcube (or other third-party application) escalated problems.
- Follow-up on escalated problems and engage OEMs to address the issues in an effective and efficient manner withing SLA.
- Perform preventative maintenance; specify design changes; amend program specifications; update user/operations documentation.
- Coordinate backup restoration test
- Perform other duties as assigned by the Team Lead, Enterprise Applications or Payment Applications or Regulatory Applications
See Also:
Requirements for the Position of Application Support (IT Wholesale/Tech Operations) at Access Bank
Required Knowledge, Skills and Abilities:
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- Ability to work in a fast paced, collaborative environment
- Ability to learn and dedication to service delivery.
- Proficient in office automation tools (e.g. Microsoft Office, etc.)
- Proficient in SQL
- Tech Savvy
- Swift issue resolution.
- Strong troubleshooting, analytical, and problem-solving
- Strong written & oral communication
- Relationship management
- Team collaboration/ conflict management
- Self-Management / General managerial/ administration
Qualification & Experience
Mandatory
- Bachelor’s degree in computer science, Engineering, Operational or Numeric Science or (any other relevant discipline)
- Minimum of 3 – 5 years of IT Application support, service or operations experience in a technology, banking, fintech or related environment.
- Certification(s) in IT Service Management or MCP or OCP
- Knowledge of SQL Server, MySQL and application servers.
- Ability to work in a high-availability environment with 24/7 support.
Desirable
- Other related professional qualifications
- Master’s Degree in relevant field
- Experience supporting large-scale or highly regulated financial institution
Only shortlisted candidates will be contacted.
Deadline
8th April, 2026
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