Applications are invited from suitable and qualified candidates for the Position of (Entry Level) EBC Sales Executive at Sheraton Hotel – Marriott International.
About Sheraton Hotel (Marriott International, Inc.)
Sheraton Hotel is a globally recognized hospitality brand known for providing comfortable accommodation, quality service, and modern amenities for business and leisure travelers. Part of the Marriott International portfolio, Sheraton Hotels operate in major cities and resort destinations worldwide, offering well-appointed rooms, conference facilities, dining options, fitness centers, and event spaces. The brand is valued for its consistent standards, warm customer service, and convenient locations. By combining global hospitality expertise with local culture, Sheraton Hotel continues to be a trusted choice for travelers seeking reliability, comfort, and professional service.
Summary
- Company: Sheraton Hotel (Marriott International, Inc.)
- Job Title: EBC Sales Executive
- Job Type: Full Time
- Qualification: SSCE/ND/BA/BSc/HND
- Location: Lagos, Nigeria
Job Title: EBC Sales Executive
Description:
- Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
- Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
- Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points.
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Enter Marriott Rewards information into appropriate software when taking guest reservations.
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Responsibilities
- Assist management in training and motivating employees; serve as a role model.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Monitor the performance of others to ensure adherence to quality expectations and standards.
- Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
See Also:
Qualifications and Requirements for the Position of (Entry Level) EBC Sales Executive at Sheraton Hotel – Marriott International:
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 2 years of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Deadline
Not Specified
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