Applications are invited from suitable and qualified candidates for the position of Client Success Partner Team Lead at MTN Nigeria.
About MTN Nigeria
MTN Nigeria Communications PLC offers wireless telecommunication services, including roaming, Internet, bills payment, device financing, and SIM registration. Serving customers in Nigeria, MTN Nigeria is focused on “Leading digital solutions for Africa’s progress” as its Ambition 2025. This ambition aims at accelerated growth and faster deleveraging, positioning MTN for greater relevance by 2025. MTN has established strong core operations with the largest fixed and mobile network in Africa, a large registered customer base, extensive registration and distribution networks, and a formidable brand presence in its markets.
Summary
- Company: MTN Nigeria
- Job Title: Team Lead – Client Success Partner LE and Public Sector
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Locations: Abuja, FCT, North Central Region, Ikoyi, Lagos, South West Region, Nigeria
- Reports To: Manager – Client Success LE and Public Sector
- Division: Enterprise Business
Job Title: Team Lead – Client Success Partner LE and Public Sector
Mission:
- To lead and manage a team of customer support partners to deliver excellent customer support, implement order fulfilment requests, provide customer support operational plans and ensure compliance to regulatory and internal audit requirements.
Description:
- Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.
- Ensure the collected customer data is kept confidential and used specifically for the purpose of its collection.
- Co-ordinate and monitor the activities of Customer Support Partners and facilitate prompt and complete dissemination of relevant information to team members
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Carry out NCC compliance pre-audit and audit checks on activated GSM lines and provide compliance report for management review
- Carry out non-GSM recons activities with NES and other stakeholders
- Monitor and prepare periodic report on Sales fulfilment for management review.
- Assist in monitoring customer relationship management (CRM) operations, identifying trends and delivering optimum service to customers.
- Ensure adherence to schedules and other defined rules and regulations within Order Management and that procedures are followed to promote meaningful communications between customers, Account Partners and customer support partners.
- Capture Sales fulfilment requests, complaints and ensure prompt completion of requests at a higher standard expected from the team and ensure requesters are informed of status in the fulfilment process.
- Assist in design, review and update of processes, policies and procedures (PPP’s), in line with organizations’ value proposition and communicate service standards to the operations so that quality customer satisfaction is achieved.
See Also:
Requirements for the position of Client Success Partner Team Lead at MTN Nigeria
Education:
- First degree in any relevant discipline
- Fluent in English
Experience:
- 3-7 years’ experience in an area of specialization; with experience in supervising others
- Experience working in a medium to large organization
- Experience in channel, order, inventory and customer management
- Experience in the use of data analytics tools/App
- Must have good hands-on knowledge of Microsoft Excel
- Strong Analytical and Reporting Skills
- Leadership Skills
Deadline
15th September, 2025
Click Here to See other Jobs.
Get a professional, ATS compliant CV, and Cover Letter from an Expert.
Method of Application
(See tips on how to write a professional CV and a sample cover letter.)
Important: See Helpful Career Resources