Apply for Wema Bank Talent Community Recruitment 2025.
About Wema Bank
Wema Bank has evolved into a prominent financial institution with a nationwide branch network and cutting-edge technology. Originally founded as Agbonmagbe Bank Limited in 1945, the bank later became Wema Bank PLC, marking a pivotal moment in its growth. Wema Bank is renowned for its pioneering role in establishing Africa’s first fully digital bank, ALAT, and for its status as one of Nigeria’s enduring and robust banks. With more than 75 years of experience in the banking sector, Wema Bank’s legacy and resilience shine through.
Summary
- Company: Wema Bank
- Job Title: Talent Community – Commercial RMO
- Job Type: Full Time
- Qualification: BA/BSc/HND/MSC
- Location: Oyo, Ijebu, Ogun, Lagos Island, Lagos Mainland, Ibadan, Ekiti, Akure, Apapa, Calabar, Enugu, Onitsha, Akpapava, Abuja, Kano.
- Deadline: 31st October, 2025
Job Title: Talent Community – Commercial RMO
Job Summary
- The Relationship Management Officer plays a vital role within our sales team, responsible for building and nurturing strong relationships with customers. This role involves identifying, developing, and closing sales opportunities while attracting commercial clients. You will also monitor market trends and analyze competitors’ strategies to ensure we remain ahead in the marketplace.
- If you are passionate about delivering exceptional results, excel in dynamic environments, and want to contribute to shaping the future of digital banking in Africa, we’d love to meet you.
Job Responsibilities
Sales management:
- Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
- Strong communication and interpersonal skills and the ability to build and maintain relationships.
- To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
- To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
- Manages and maintains current commercial business relationships and seek new accounts through sales.
- Giving sales presentations to a range of prospective customers and engage in frequent storm
- Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
- Effectively convert service recovery to business opportunities and sustain client loyalty.
- Visiting clients and potential customers to evaluate needs or promote products and services.
- Coordinating sales efforts with marketing programs
Risk management:
- Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
- Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
- Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
- Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
- Ensure all documentation is valid and complete in assigned portfolio.
- Adhering to the Bank’s policies and procedures
Financial management:
- Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
- Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
- Analyze financial statements of new customer and evaluate all loan documents.
- Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
- Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
- Negotiating all contracts with prospective customers
- Answering customer questions about credit terms, products, prices and availability
Customer service:
- Deliver and always maintain customer service standards, for improved service delivery.
- Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
- Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
- Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
- Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
- Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
- Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
- Advice customers on financial services
- Handles customer complaints and solve problems.
- Engaging customers on banking products and services
- Approach and sign on new customers
People management:
- Collaborate with peers in the branch to ensure effective support and service delivery.
- Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
- Role model and live the Bank’s values while adhering to all corporate HR policies.
- Exhibit Good leadership skill.
See Also:
Requirements for Wema Bank Talent Community Recruitment 2025
Qualification and Skills
Below are qualifications required to work as an RMO:
- Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
- Specialized knowledge: Minimum of 3 – 10 years cognate experience
- Professional Certification: CIBN
- Experience: Sales and Marketing
- Digitally Savvy
- Superb interpersonal skills
- Good communication skills
- A commitment to excellent customer service
- Strategic thinking and ability to analyze and solve problems quickly
- Ability to work well with others and lead a team
Benefits
- Healthcare
- Parental Leave (Paternity and Maternity)
- Year-End Bonus (13th month)
- Opportunities for professional development and growth
- Dynamic and collaborative work environment.
- Company Events
- Competitive Pay
- Leave Allowance
- Profit sharing
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