Applications are invited from suitable and qualified candidates for the position of Senior Business Manager at Airtel Nigeria.
About Airtel Nigeria
Airtel Networks Limited, known as Airtel Nigeria, is a prominent telecommunications provider headquartered in Lagos. It is a leading mobile network operator in Nigeria with a vision to be the most loved brand in Nigerians’ lives. Airtel Nigeria offers high-quality voice, data, and value-added services, focusing on innovation, customer satisfaction, and strategic partnerships. Its wide-ranging services cater to diverse segments, promoting connectivity, information access, and economic growth. Airtel Nigeria’s commitment to superior telecommunications has established it as a significant player in Nigeria’s communication landscape.
Summary
- Company: Airtel Nigeria
- Job Title: Senior Business Manager – All Locations
- Job Type: Full Time
- Qualification: BA/BSc/HND/Msc
- Locations: Nigeria, (Nationwide)
Job Title: Senior Business Manager – All Locations
About the Role:
The purpose is to plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.
Responsibilities
Increase revenue earning customer net additions – Prepaid & Postpaid
- Identify and formulate state sales strategies to help drive gross additions
- Supervise health of acquisitions, compliance on activations
- Oversee activating connections as per the stipulated turnaround times
Increase revenue from the State
- Meet the revenue targets for Prepaid and Postpaid in the State
- Focus on revenue growth through Data and Smartphone growth
- Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customers
Expand distribution width and depth
- Identify and formulate state sales strategies to help Drive Distribution across showrooms and Dealer Service Agents
- Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
- Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets
Network coverage & quality
- Network Optimization
- New Sites ROI and deployment
- Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within state
Deliver showroom experience
- Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
- Ensure provision of standard Infrastructure at state showrooms
- Ensure showroom employees are up-skilled in industry training and certifications for the role
Achieve employee engagement scores in line with the engagement target for the state business area
- Continuously motivating the front line employees through leadership by examples
- Implement all action plans that will address hygiene issues etc. from engagement survey
See Also:
Qualifications for the position of Senior Business Manager at Airtel Nigeria
Educational Qualifications
- Bachelor’s degree in Management or related Social Sciences
- Masters in Business Administration would be preferred additional qualification
Relevant Experience
- 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
- Relevant experience in Telecom industry is desirable
Other Requirements
- Result Orientation
- Great problem-solving skills
- Good communications skills.
- Sound understanding of Sales systems and Process
- Creative self starter
Deadline
23rd January, 2026
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