Applications are invited from suitable and qualified candidates for the Position of (Remote) User Support Representative at Migo Money Inc..
About Migo Money Inc.
Migo Money Inc. is a fintech company that builds cloud-based credit platforms for emerging markets. Through its API, it helps banks, telcos, and retailers offer instant, data-driven credit to consumers and small businesses often excluded from traditional financial systems. Operating in Nigeria and Brazil, Migo uses machine learning and alternative data to simplify lending and expand financial access.
Summary
- Company: Migo Money Inc.
- Job Title: User Support Representative
- Location: Remote. See other Remote Jobs
Job Title: User Support Representative
Job Description
- As a User Experience Representative at Migo, you will report directly to the User Experience Supervisor.
- You will be responsible for receiving incoming calls from customers and answering questions, receiving complaints and troubleshooting to find a resolution.
- You will be responsible for ensuring that thosewho call the helpline are properly supported with accurate information and timely first contact resolution.
Key Responsibilities
- Respond to inbound calls, providing timely support and detailed information to customers
- Document interactions accurately in our CRM (Zoho)
- Identify and report product anomalies and recurring issues to supervisors
- Ensure excellent customer experience across channels, adhering to quality assurance standards
- Resolve issues promptly, escalating complex matters to relevant teams
- Provide regular customer updates until issues are resolved
- Collaborate with the inbound team to minimise abandoned calls
- Perform additional tasks as assigned by the User Support Supervisor
See Also:
- (Remote) Account Executive at Clarify.ai
- (Remote) Database Administrator at Moniepoint
- Apply: Virtual Assistant at Crescita Solutions
Requirements for th Position of (Remote) User Support Representative at Migo Money Inc.
- 0-1 year work experience
- Excellent typing skills (speed and accuracy)
- Strong written and oral communication skills with proper grammar
- Effective listening and analytical skills
- Good time management and multitasking abilities
- Ability to collaborate with others and maintain positive relationships
Work Structure and Ideal Candidate Profile:
- Flexible about working hours: 8 hours/day (with 1-hour break), anytime between 8am-8pm, depending on shift schedule
- Available to work 5 days/week, including potential weekends and public holidays
- Willing to adapt to night shifts, if required in future
- Possesses 1-6 months of customer service experience in a structured call center environment
- Recent NYSC graduates are encouraged to apply.
Application Closing Date
31st August, 2025.
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