Applications are invited from suitable and qualified candidates for the Position of HR Business Partner at Hugo.
About Hugo
Hugo is a fast-growing outsourcing and business-process services company that specializes in customer experience, digital operations, and fintech-support solutions. With teams based across Africa including Nigeria, Kenya, Senegal and others, it serves global clients by building specialist talent pools and tech-enabled workflows to help companies scale customer service, payments operations, and fraud prevention.
Summary
- Company: Hugo
- Job Title: HR Business Partner
- Location: Nigeria (Hybrid)
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Application Deadline: Not Specified
Job Title: HR Business Partner
What You’ll Be Doing
Key Responsibilities:
- Act as a strategic partner to Project Managers and Operations Leaders within our BPO delivery teams, ensuring consistent and effective people management practices across projects.
- Serve as the primary HR contact for 2–3 Project Managers (depending on project size), providing expert guidance on all people-related matters.
- Translate organizational and HR strategies into actionable plans for assigned project teams.
- Use data and insights to identify people trends and recommend targeted interventions to improve performance, engagement, and retention.
- Cascade and ensure consistent execution of core HR processes and programs (e.g., performance management, engagement surveys, recognition, and career development initiatives).
- Act as the process owner for HR within assigned projects—identifying issues, coordinating solutions, and ensuring timely resolution.
- Support Project Managers through all performance management phases, including goal-setting, performance reviews, and development planning.
- Coach and enable leaders to adopt effective people management practices and lead high-performing teams.
- Partner with Learning & Development to design and deliver targeted training and capability-building initiatives for project teams.
- Contribute to broader HR projects and organizational programs as required.
See Also:
What Qualifications You’ll Need for the Position of HR Business Partner at Hugo
Must-Have Qualifications/Experience:
- Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
- 5 years and above experience in HR Business Partnering or generalist HR roles, preferably in a BPO, operations, or service delivery environment.
- Strong understanding of HR processes, performance management, and employee engagement practices.
- Ability to interpret people’s data and provide insights for decision-making.
- Excellent communication, coaching, and stakeholder management skills.
- Proactive, adaptable, and able to balance strategic priorities with hands-on execution.
Preferred Background:
- Member of a professional HR association
- Experience supporting multiple business leaders or project teams simultaneously.
- Proven ability to manage confidential information with discretion.
- Strong analytical and problem-solving skills.
- High emotional intelligence and a collaborative approach to working with cross-functional teams.
What We Provide
- Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture.
- We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career.
- Our compensation and benefits are highly competitive.
Deadline
Not Specified
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