Applications are invited from suitable and qualified candidates for the Position of (Entry Level) Relationship Manager at Eco Bank.
About Ecobank
Ecobank is a banking group primarily serving Middle Africa. They offer a wide range of banking services to various customers, including individuals, SMEs, corporations, governments, and financial institutions. Ecobank’s origins stem from the idea of creating a bank to serve West Africa and expand throughout the entire African continent. Established in 1986, Ecobank Nigeria is a key subsidiary of this leading independent African banking group.
Job Summary
- Company: Eco Bank
- Job Title: Relationship Manager (South-South, South-East Regions)
- Job Type: Full Time
- Qualification: BA/BSc/HND/Msc
- Locations: South-South, South-East Regions, Nigeria
Job Title: Relationship Manager (South-South, South-East Regions)
Job Description
KEY RESPONSIBILITIES
Business and Financial Performance
- Assist in the preparation of the branch budget estimates.
- Analyse business growth opportunities in the local market and develop appropriate strategies for capturing and growing our market share.
- Work jointly and proactively with Business Segments (Consumer & Corporate Banking) and product partners to increase Ecobank’s wallet share within the respective markets.
- Achieve targeted product cross-sell ratios and increase customer adoption of Ecobank’s products and services.
- Ensure that various business segments in the branch maintain a CABAL that is commensurate with overall budget projections.
- Ensure that all incomes are properly recognized.
- Grow the deposit base of the branch with specific focus on growing low-cost deposits, collections, value-chain business and channels – across all business segments.
- Achieve cost-income ratio targets of the business.
- Ensure that credit approval memoranda (CAM) meet the Banks’ credit policy guidelines and loan accounts are operated within ‘credit approval’ limits.
- Conduct regular business performance and profitability reviews.
- Ensure all Non-Performing Loan (NPL) & Past Due Obligation (PDO) ratios are kept within budgeted limits.
- Attain targeted sales goals, performance targets and customer satisfaction levels through the effective management of resources.
Client Centricity
- Constantly review strategies to ensure that excellent, efficient and comprehensive customer service delivery, quality standards and branch ambience are constantly upheld in the branch.
- Identification and marketing of prospects within the target market.
- Responsible for exceeding customers’ expectation.
- Establish and sustain a customer-centric business culture in the branch, leveraging on people and technology to ensure service quality and excellence in the delivery of our products and services.
- Sustain/drive increased digital channel utilization with a specific focus on ATM uptime, Card adoption and activity levels, Mobile Banking adoption and activity, Retail Internet Banking (RIB) adoption, OMNI activity levels and POS activity and collections.
- Ensure high customer satisfaction as measured and monitored through customer feedback surveys and Net Promoter Scores (NPS).
- Efficiently and effectively liaise with internal departments/Units – CIB, Trade, Risk, EBS, e.t.c. including other Branches and departments to promote and drive business volumes and profitability at the branch.
- Call on customers (at least per calling policy requirements), to determine their business needs, to obtain feedback on customer service and to ensure customer satisfaction.
Process, Control and Operational Performance
- Promote high ethical and integrity standards and ensure the Ecobank Values are sustained and evident at the branch.
- Ensure there is a strong internal control system in place and monitor its adequacy and effectiveness.
- Achieve satisfactory BO audit rating and fully comply with KYC/AML and regulatory guidelines.
- Achieve and sustain effective balance sheet management.
- Make recommendations to management to improve operations process in order to improve customer satisfaction.
Strategic initiatives
- Drive and sustain the ongoing Ecobank transformation and digitalization agenda.
See Also:
JOB PROFILE
Experience & Qualifications for the Position of (Entry Level) Relationship Manager at Eco Bank
- A minimum of 1-year relevant banking experience, with proven track record of excellent results in marketing/sales and credit.
- Good knowledge of the business environment, the banking industry and its direction, trends and regulations.
- Excellent knowledge of banking operations, technology, products & customer segmentation.
- Minimum of 2nd class lower in first degree (MBA, MSC, MA, ML and/or Professional Qualifications will be an added advantage).
- Skills, Capabilities & Personal attributes
- Commercial acumen.
- Excellent interpersonal skills.
- Quick thinking and excellent problem-solving capabilities.
- Strong credit appraisal skills.
- Good negotiation and selling skills.
- Ability to pay attention to details.
- Capacity for strategic thinking.
- Results oriented and driven.
Deadline
30th October, 2025
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