Applications are invited from suitable and qualified candidates for the Position of (Entry Level) Customer Service Officer at Palmpay Limited.
About Palmpay Limited
PalmPay is a fintech company providing digital payment services catering to both consumers and merchants. It offers an intuitive digital wallet that combines account opening, money transfers, and bill payments into a single platform. Users can earn rewards as they make transactions. The digital wallet concept is akin to a centralized platform for managing various financial activities conveniently.
Summary
- Company: Palmpay Limited
- Job Title: Call Verification Officer
- Job Type: Full Time
- Job Location: Lagos, Hybrid, Nigeria
- Deadline: Not Specified
Job Title: Call Verification Officer
Job Overview
- We are seeking detail-oriented and proactive individuals to join our team as Call Verification Officers (CVO)
- The ideal candidates will be responsible for conducting verification and prequalification calls, confirming customer information, and supporting the onboarding process to ensure accuracy and compliance.
Key Responsibilities
- Conduct outbound calls to verify customer information and documentation
- Perform prequalification checks based on defined criteria
- Accurately document call outcomes and customer responses
- Escalate discrepancies or red flags identified during calls
- Maintain a high level of professionalism and customer service
- Support the onboarding and verification process as required
See Also:
Qualifications for the Position of (Entry Level) Customer Service Officer at Palmpay Limited
- Strong verbal communication and interpersonal skills
- High level of attention to detail
- Ability to work effectively in a hybrid environment
- Basic computer proficiency (MS Office, CRM tools, etc.)
- Prior experience in customer service, call center operations, or verification roles is an added advantage
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Deadline
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