Applications are invited from suitable and qualified candidates for the Position of (Entry Level) Community Engagement Associate at Hugo.
About Hugo
Hugo is a fast-growing outsourcing and business-process services company that specializes in customer experience, digital operations, and fintech-support solutions. With teams based across Africa including Nigeria, Kenya, Senegal and others, it serves global clients by building specialist talent pools and tech-enabled workflows to help companies scale customer service, payments operations, and fraud prevention.
Summary
- Company: Hugo
- Job Title: Community Engagement Associate
- Location: Nigeria
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Application Deadline: Not Specified
Job Title: Community Engagement Associate
What You’ll Be Doing
- The Community Engagement Associate will play a key role in keeping the Talent Hub community informed, engaged, and motivated — ensuring that candidates in the pipeline remain connected to Hugo’s mission while waiting for deployment.
- The ideal candidate is a creative communicator and digital community builder who can design and execute engaging experiences — including gamified activities, quizzes, surveys, and simulations — that make participation rewarding and build a strong sense of belonging within the Hugo community.
Key Responsibilities:
1. Communication and Community Management
- Serve as the day-to-day contact for the Talent Hub community, maintaining active, transparent, and timely communication
- Draft and send regular updates, announcements, newsletters, and event invitations across approved channels
- Maintain a community calendar of activities, ensuring a consistent flow of engagement and information
- Support the creation of FAQs, onboarding communications, and periodic updates on sourcing or assessment processes.
2. Engagement Activities and Campaigns
- Design and run gamified challenges, quizzes, and learning simulations that reinforce Hugo’s values and keeps members engaged.
- Plan and coordinate virtual and in-person community activities (e.g., info sessions, competitions).
- Collaborate with the sourcing and assessments team to ensure engagement activities align with candidate readiness objectives.
- Monitor participation data and feedback to improve future programs.
3. Feedback, Insights, and Continuous Improvement
- Maintain data quality standards through routine validation, cleaning, and documentation.
- Conduct community pulse surveys to understand sentiment and satisfaction.
- Track engagement metrics (e.g., activity participation, response rates etc.) and prepare weekly/monthly reports.
- Provide actionable insights to the team to enhance communication and engagement strategy.
4. Content and Creative Collaboration
- Work with the marketing team to develop engaging visual and written content for the community.
- Work with the marketing team to develop engaging visual and written content for the community.
- Suggest and create creative materials such as posts, infographics, polls, and interactive simulations that support engagement goals.
- Manage basic content publishing within community platforms (e.g., email, Google Groups, or internal portals).
5. In-person Activity Support
- Assist in the planning and coordination of Talent Hub events such as upskilling in-person day.
- Support logistics, registration, communications, and post-event feedback collation.
See Also:
Qualifications and Experience for the Position of (Entry Level) Community Engagement Associate at Hugo
- Bachelor’s degree in Communications, Marketing, Psychology, or related field.
- 2–4 years of experience in community management, communications, or talent engagement roles.
- Demonstrated ability to organize engaging campaigns or interactive activities.
- Excellent writing, editing, and communication skills.
- Proficient with communication tools such as Mailchimp, Google Workspace, WhatsApp Broadcast, or Slack communities.
- Creative mindset with attention to tone, aesthetics, and audience engagement.
- Basic data analysis or reporting experience is an advantage.
Key Competencies
- Warm, approachable, and proactive communicator.
- Highly organized with a flair for creativity and execution.
- Empathetic, people-oriented, and motivated by helping others succeed.
- Comfortable with digital tools and virtual engagement.
- Curious, open-minded, and adaptable to feedback
What We Provide
- Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture.
- We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career.
- Our compensation and benefits are highly competitive.
Deadline
Not Specified
Click Here to See other Jobs.
Get a professional, ATS compliant CV, and Cover Letter from an Expert.
Method of Application
(See tips on how to write a professional CV and a sample cover letter.)
Important: See Helpful Career Resources