Applications are invited from suitable and qualified candidates for the Position of Data Analyst at OPay Microfinance Bank.
About OPay Microfinance Bank
OPay Microfinance Bank is a leading digital financial services provider in Nigeria, offering fast and convenient banking solutions through its mobile app and agent network. Licensed by the Central Bank of Nigeria, the bank provides services such as savings accounts, money transfers, bill payments, and merchant solutions tailored to individuals and small businesses. OPay Microfinance Bank is known for its user-friendly technology, low transaction costs, and wide reach across urban and rural areas. By promoting financial inclusion and cashless payments, the bank plays a growing role in expanding access to affordable financial services in Nigeria.
Summary
- Company: OPay Microfinance Bank
- Job Title: Data Analyst
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Adeniyi Jones – Ikeja (Onsite), Lagos, Nigeria
Job Title: Data Analyst
Job Summary
Role Focus: Customer Service & Operations Data Analysis
Key Responsibilities
- Collect, clean, and analyze customer service and call center data
- Use Excel for data processing, reporting, and basic visualizations..
- Track and monitor key operational metrics such as call volume, issue categories, resolution time, and response rates.
- Identify trends and generate insights to support operational and service improvement decisions.
- Prepare clear summaries and reports for stakeholders.
See Also:
Requirements for the Position of Data Analyst at OPay Microfinance Bank
- Strong proficiency in Excel (formulas, pivot tables, data handling).
- Solid analytical and logical thinking skills.
- Ability to translate data into clear, actionable insights.
- Strong interest in understanding business and operational performance through data.
Deadline
Not Specified
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