Applications are invited from suitable and qualified candidates for the Position of Customer Service Representative at Avetium Consult Limited.
About Avetium Consult Limited
Avetium Consult Limited is a professional consulting and business solutions company dedicated to helping organizations improve performance, develop their workforce, and achieve sustainable growth. The company provides tailored consulting services that may support areas such as human resources, business management, organizational development, and operational improvement, depending on clients’ specific needs. By combining industry knowledge, practical expertise, and a client-focused approach, Avetium Consult Limited helps businesses address workplace challenges and strengthen their operations. With a commitment to professionalism, quality service, and long-term value creation, the company continues to support organizations seeking reliable and effective business solutions.
Summary
- Company: Avetium Consult Limited
- Job Title: Customer Service Representative (Spanish and Portuguese Language)
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Mainland, Lagos, Nigeria
- Remuneration: 150K net
Job Title: Customer Service Representative (Spanish and Portuguese Language)
Job Description
- Handle inbound and outbound customer calls professionally and efficiently.
- Communicate fluently with customers in the selected language
- Respond to customer enquiries, complaints, and requests promptly.
- Provide accurate information on products, services, and processes.
- Resolve customer issues or escalate complex matters appropriately.
- Maintain accurate records of customer interactions and transactions.
- Follow approved call scripts, procedures, and quality standards.
- Achieve assigned call centre KPIs, including service quality, productivity, and customer satisfaction.
- Maintain confidentiality of customer and company information.
- Participate in required training and coaching sessions.
- Perform other duties as assigned by the Team Lead.
See Also:
Requirements for the Position of Customer Service Representative at Avetium Consult Limited:
- Minimum of OND/NCE or equivalent qualification.
- Fluency in Spanish or Portuguese is a key requirement
- Previous experience in a call centre, customer service, or BPO environment is an advantage.
- Strong communication and interpersonal skills.
- Good listening, problem-solving, and customer-handling skills.
- Proficiency in using computers and basic customer service applications.
- Ability to work under pressure and meet performance targets.
- Ability to work effectively in a team and adapt to shift schedules.
Remuneration: 150K net
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