Applications are invited from suitable and qualified candidates for the Position of Customer Support Associate at Busha.
About Busha
Busha is a digital asset and financial technology company that provides individuals and businesses with tools to manage digital assets and access modern financial services. Founded in 2019, the company began by making cryptocurrency easier to access and has since expanded its platform to support digital asset trading, savings, payments, money transfers, and other financial services. Users can buy, sell, convert, send, and receive cryptocurrencies, while businesses can access digital asset treasury solutions, payment services, and APIs designed to support modern financial operations and cross-border transactions. Busha also provides access to stablecoin-based services and other digital financial tools, with a focus on making financial technology more accessible across Africa. The company emphasizes customer experience, security, regulatory compliance, clear communication, efficient execution, positive energy, and continuous learning as important parts of its culture. Busha Digital Limited is incorporated in Nigeria and operates under a licence from the Securities and Exchange Commission (SEC) Nigeria, while its privacy practices are designed to comply with applicable Nigerian data protection requirements. With its focus on digital assets, financial technology, and accessible financial infrastructure, Busha provides career opportunities for professionals interested in fintech, cryptocurrency, technology, customer experience, compliance, product development, and other related fields.
Summary
- Company: Busha
- Job Title: Customer Support Associate
- Job Type: Full Time
- Qualification: OND/BA/BSc/HND
- Location: Remote, Lagos, Nigeria
Job Title: Customer Support Associate at Busha
Job Summary
We are seeking a motivated and experienced male Customer Service team member to join our team, as part of our commitment to diversity and inclusion. The ideal team member will develop and maintain long-term relationships with our clients. Your primary goal will be to enhance customer experiences consistently. This role involves tracking all points of customer engagement, addressing all customer queries, and identifying ways to improve our customer service. You will play a crucial role in ensuring that every customer interaction adds value to their experience and interaction
Responsibilities:
- Improve customer service experience, create engaged customers, and facilitate organic growth
- Develop strategies for increasing customer satisfaction and loyalty
- Develop and implement efficient customer success strategies
- Collect data to clearly understand the needs of the customers
- Align customer experience strategies with marketing initiatives, as well as informing customers of new products, features, and functionalities
- Answer questions customers may have about our products and services
- Provide potential and existing customers with exceptional services
- Listen to customers’ concerns or complaints and take proactive steps to maintain positive experiences
- Ensure that customers are satisfied with our products and services
- Work with other departments to ensure customer needs are met
- Ensure that customer issues are handled on time and follow up with them to make sure their issue has been satisfactorily resolved
- Ensure customer satisfaction and provide professional customer support
- Provide introductory information to new customers.
- Review customer feedback and complaints to identify areas for improvement and opportunities for growth.
- Track customer contact information and preferences so that they can be contacted in the future
- Analyse data to identify trends in customer preferences, needs and buying habits so that we can make informed decisions based on those habits
- Maintain a positive, empathetic, and professional attitude toward customers always.
See Also:
Requirements for the Position of Customer Support Associate at Busha
The ideal employee:
See More Posts in Jobs, Scholarships, Technology, Career/Motivations, Football News Feeds
Join Job Whatsapp Channel, Scholarship Whatsapp Channel, Tech Whatsapp Channel, Follow Our Twitter (X) Channel.
- As part of our commitment to diversity and inclusion, we are seeking a male Customer Service team member
- Great multitasking ability.
- Ability to handle a high volume of live chats
- Familiar with Customer Relationship Management Platforms
- Patience and empathy
- A passion for customer satisfaction
- Ability to work effectively with cross-functional teams.
- A team player with excellent communication skills
- As part of our commitment to diversity and inclusion
Nice to have:
- Knowledge of the crypto industry
What We Offer:
- Hybrid work environment
- Competitive compensation and benefits
- Learning and development plan
- Work tools and gadgets that work for you
- Collaborative and inclusive culture
Deadline
Not Specified
Click Here to See other Jobs.
Get a professional, ATS compliant CV, and Cover Letter from an Expert.
Method of Application
(See tips on how to write a professional CV and a sample cover letter.)
Important: See Helpful Career Resources