Customer Success Representative at Moniepoint
About Moniepoint
Moniepoint, originally established as “TeamApt,” began by offering back-end services to Nigerian banks. In 2019, Moniepoint Inc. acquired a switching license in Nigeria, and in 2022, it was granted a banking license by the Central Bank of Nigeria, expanding its services to include business banking for Nigerian merchants. Moniepoint operates as a global business payments and banking platform, and it gained recognition as the first African investment by QED Investors. They specialize in creating infrastructure and distribution networks that make payment acceptance more accessible and provide payment solutions to empower businesses.
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Summary
- Company: Moniepoint
- Job Title: Customer Success Representative
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Locations: Anambra, Ebonyi, Imo, Lagos, Nigeria
- Deadline: Not Specified
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Job Title: Customer Success Representative
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Job Purpose
The Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.
About the role
Responsibilities
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Qualification
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Must be resident in the state you are applying for in Nigeria
Method of Application
Lyllia Matzinger
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