Apply for the Position of Customer Service Representative at Speedaf Logistics
About Speedaf
Speedaf was founded in 2019, It is a joint-venture company backed by leading Chinese express enterprises. The company focuses on expanding its global logistics network and enhancing customer experiences through product development and the integration of advanced IT technologies for automated operations. Speedaf aims to be a leading logistics provider, offering diversified solutions for air, sea, and road transportation between China and emerging markets. By doing so, it seeks to reduce end-to-end logistics costs while maintaining reliable services. With a strong focus on localization, Speedaf works closely with local teams to meet customer needs and offers a wide range of products and value-added services for both commercial and personal use.
Summary
- Company: Speedaf
- Job Title: Customer Service Representative (Key Account)
- Job Type: Full-time
- Qualification: BA/BSc/HND
- Location: Lagos, Nigeria
Job Title: Customer Service Representative (Key Account)
Job Description
- Act as main link between Speedaf and her customers.
- Ensure an effective communication and mutual understanding, focus on our customer’s needs.
- Update and maintain customer orders in the systems.
- Collect and follow up customer orders.
- Ensure a close follow up of daily order entering and guarantee strict order management accuracy.
- Issuing of local documentation including Invoice, Delivery Notes, Receipts and verifications when necessary.
- Order tracking and follow up until delivery.
- Work with station supervisor daily to ensure smooth deliveries, ensuring that appropriate riders are at the right place at the time.
- Track customer claims and ensure a daily follow-up of outstanding items. Investigate claims and set action plans to prevent re-occurrence.
- Focus constantly on service level performance improvement.
- Maintain procedures, follow standards, and administrate activities to assure accurate order entry, efficient shipment tracking, and timely delivery of products to customers.
- Implement tools and reports in order to measure the Customer Service activity and its KPI performance is enhance.
- And many others as assigned.
Skills and Qualifications
- HND / BSC degree in relevant fields.
- 2-4 years’ experience as Customer Service representative in logistics industryMust be a team player.
- Must have interpersonal skills.
- Must possess excellent communication and customer service skills.3
- Must have prior experience in handing key customers’ accounts.
- Customer oriented.
- Understanding of MAP functionalities.
- Knowledge on Customer Service practices and principles.
- Organization skills to manage (at times) intense workload & ability to work efficiently and calmly under pressure
- Must be proficient in Ms Office tools.
- Ability to handle various tasks with humility and business drive.
Salary
N80,000 – N120,000 Monthly.
Application Closing Date
31st July, 2025.
How to Apply for the Position of Customer Service Representative at Speedaf
Interested and qualified candidates should send their CV to: recruitment@speedaf.com using the job role as the subject of the email.
Note: Only qualified candidates will be contacted.