Apply: Customer Service Officer at PZ Cussons

Customer Service Officer at PZ Cussons

About PZ Cussons

PZ Cussons embodies a culture defined by its core values encapsulated in the acronym “BEST,” a reflection of the collective aspirations of its people. They strive to be BOLD, fearlessly passionate, open, honest, and deeply proud of their individual identities within the organization. Energized by an ENERGETIC spirit, they embrace dynamism, proactivity, adaptability to change, and a forward-thinking approach. With a STRIVING mindset, they continuously elevate standards, drive performance, set ambitious goals, and consistently aim for greater achievements. TOGETHER, as a unified family, they value inclusivity, support, mutual respect, empowerment, and find genuine joy in collaborating harmoniously, celebrating the diverse voices within their community.

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Summary

• Company: PZ Cussons
• Job Title: Customer Care Supervisor
• Job Type: Full Time
• Qualification: BA/BSc/HND
• Location: Lagos

Job Title: Customer Care Supervisor

Job Description:

• Answer incoming calls and respond to customer emails.
• Manage and resolve customer complaints effectively.
• Identify issues and escalate them to supervisors when necessary.
• Provide customers with information about products and services.
• Route calls to the appropriate resources as needed.
• Document all call details according to standard operating procedures.
• Follow up on customer calls when required.
• Complete call logs and reports accurately.
• Perform other assigned duties as needed.
• Ensure efficient use of resources and minimize environmental pollution while carrying out responsibilities.
• Maintain effective safety management practices.
• Sustain quality systems management.
• Contribute to the implementation of sustainable continuous improvement systems

Qualifications:

• Knowledge of customer service practices and principles.
• Excellent data entry and typing skills.
• Excellent listening skills, along with strong verbal and written communication abilities. communication skills.
• Ability to handle stressful situations appropriately.
• Computer Literate.
• Relevant degree in any discipline.

Deadline:

3rd March, 2025

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Method of Application

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Customer Service Officer at PZ Cussons

Customer Service Officer at PZ Cussons