About Ikeja Electricity Distribution Company (IKEDC)
Call Center Agent at Ikeja Electric
The Ikeja Electricity Distribution Company (IKEDC) is Nigeria’s largest power distribution network, headquartered in Lagos. With a strong customer-centric focus, IKEDC provides electricity distribution services, including new connections, meter activation, and tariff information. Their vision is to be the leading choice for energy provision wherever it is needed, establishing them as a prominent player in Nigeria’s power distribution sector.
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Summary
- Company: Ikeja Electricity Distribution Company (IKEDC)
- Job Title: Call Center Agent
- Job Type: Full Time
- Qualification: HND/BA/BSC
- Location: Lagos
- Deadline: Not Specified
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Job Title: Call Center Agent
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Description
- Manage the outbound telephony operations to authenticate customer information, validate customer details, inform customers of impending technician visits collate customer availability status and update same on the relationship management tool. Effectively and professionally manage customer expectation at all levels by providing instant/close to instant resolution feedback to customers.
- Manage complaints via: Email, Social Media platforms (Facebook, Twitter) & Live chat.
- Attend to complaints, requests or queries and communicate feedback professionally. • Identify and troubleshoot customers’ complaints in a bid to achieve resolution
- Build sustainable customer relationships through open and interactive interactions.
- Provide accurate, valid and complete information to customers • Handle complaints, provide appropriate solutions and alternatives
Requirements
- Communication and Interpersonal Relations
- Supervisory/Managerial Skills
- Problem Solving and Decision Making
- Managing Resources
- Business Focus
Deadline
Not Specified
Method of Application
(See tips on how to write a professional CV, ATS Compliant CV and a sample cover letter.)
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