Applications are invited from suitable and qualified candidates for the Position of Account Management Intern at Kuda MFB.
About Kuda
Kuda is a full-service digital bank that started as a small team’s effort to transform banking in Nigeria. They aim to provide accessible, affordable, and rewarding banking services for all Africans, free from excessive charges. Kuda has secured significant funding, including the largest seed round in Africa and a Series B round in 2021 led by renowned institutional investors. With offices in London, Lagos, and Cape Town, Kuda is growing rapidly and establishing itself as a leading challenger bank for Africans. Joining the Kuda Tribe offers benefits like learning opportunities, clear career paths, and enjoyable company social events.
Summary
- Company: Kuda
- Job Title: Account Management Intern
- Qualification: HND/BSC
- Job Type: Full Time
- Locations: Lagos, Nigeria
- Application Deadline: Not Specified
Job Title: Account Management Intern
Description:
We are seeking a highly detail-oriented and diligent Account Management Intern to join our Operations team. This unique internship focuses entirely on the critical process of Know Your Customer (KYC) documentation validation. The successful candidate will be the key link in upgrading customer accounts to Tier 3 status by meticulously reviewing and confirming the authenticity and completeness of all required documentation. This role is perfect for someone looking to build a career in compliance, risk management, or account operations within the financial technology or banking sector.
Key Responsibilities
- The primary and sole responsibility of this role is the validation of customer KYC documentation for Tier 3 account upgrades:
- Document Review & Verification: Systematically review submitted customer documentation (e.g., government-issued IDs, proof of address, utility bills, business registration documents) against internal policy requirements for Tier 3 accounts.
- Authenticity Checks: Scrutinize documents for signs of fraud, tampering, or inconsistency. Utilize internal verification tools and databases to confirm the validity of information provided.
- Data Entry and Accuracy: Ensure all validated customer data is accurately and promptly recorded in the customer relationship management (CRM) and core banking systems.
- Discrepancy Resolution: Identify and log any missing, incomplete, or non-compliant documentation. Proactively communicate with the Account Management or Support teams to request necessary corrections or additional information from the customer.
- Account Status Management: Initiate the account upgrade process for customers whose documentation meets all Tier 3 compliance standards and clearly flag accounts that require further action.
See Also:
Educational Qualification and Requirements for the Position of Account Management Intern at Kuda MFB:
- Exceptional attention to detail is non-negotiable for this role.
- Strong analytical and critical thinking skills, with the ability to spot inconsistencies and potential red flags.
- High level of proficiency with computer systems and data entry
- Excellent written and verbal communication skills
- Ability to work independently, manage a high volume of tasks, and prioritize effectively in a fast-paced environment.
- A strong sense of integrity and a commitment to handling sensitive and confidential customer information with discretion.
Duration and Compensation
- Duration: 3 month – renewable contract
- Working Hours: 8am – 5pm
- Compensation: As advised by HR
Requirements
- NYSC Completed
- Excellent problem-solving skills and attention to detail.
- Ability to thrive in a fast-paced, dynamic environment.
- Excellent verbal and written communication skills
Benefits
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:
- Growth
- Paid annual leave
- Life Assurance
- Career Development
- Birthday off work
- L&D training
- Hybrid work model
Deadline
Not Specified
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