Applications are invited from suitable and qualified candidates for the Position of Operations Support – Quality & Process at OPay Microfinance Bank.
About OPay Microfinance Bank
OPay Microfinance Bank is a leading digital financial services provider in Nigeria, offering fast and convenient banking solutions through its mobile app and agent network. Licensed by the Central Bank of Nigeria, the bank provides services such as savings accounts, money transfers, bill payments, and merchant solutions tailored to individuals and small businesses. OPay Microfinance Bank is known for its user-friendly technology, low transaction costs, and wide reach across urban and rural areas. By promoting financial inclusion and cashless payments, the bank plays a growing role in expanding access to affordable financial services in Nigeria.
Summary
- Company: OPay Microfinance Bank
- Job Title: Operations Support – Quality & Process (2 Headcounts)
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Adeniyi Jones – Ikeja (Onsite), Lagos, Nigeria
Job Title: Operations Support – Quality & Process (2 Headcounts)
Job Summary
Role Focus: Service Quality Assurance & Process Improvement
Key Responsibilities
- Conduct quality assurance reviews on customer interactions (calls, chats, tickets).
- Identify service gaps, risks, and opportunities for improvement.
- Support the optimization of customer service processes and quality standards.
- Provide structured feedback with a strong customer-centric perspective.
- Assist in building and documenting service guidelines and best practices.
See Also:
Requirements for the Position of Operations Support – Quality & Process at OPay Microfinance Bank
- Strong customer service mindset and empathy.
- Good attention to detail and problem-identification skills.
- Structured thinking with an interest in quality and process improvement.
- Willingness to contribute to service standard development and monitoring.
Deadline
Not Specified
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