Applications are invited from suitable and qualified candidates for the Position of Agent Support Officer (ASO) at Palmpay Limited.
About Palmpay Limited
PalmPay is a fintech company providing digital payment services catering to both consumers and merchants. It offers an intuitive digital wallet that combines account opening, money transfers, and bill payments into a single platform. Users can earn rewards as they make transactions. The digital wallet concept is akin to a centralized platform for managing various financial activities conveniently.
Summary
- Company: Palmpay Limited
- Job Title: Agent Support Officer (ASO)
- Job Type: Full Time
- Qualification: BSC/BA/HND
- Job Location: Abuja
- Deadline: Not Specified
Job Title: Agent Support Officer (ASO)
Job Summary
The Agent support officer (ASO) is responsible for coordinating the retrieval, replacement, and deployment of POS terminals for walk-in agents, while ensuring smooth aftersales support services. The role also includes managing coin redemption transactions, maintaining accurate records, and providing timely technical assistance to agents to minimize downtime and maximize satisfaction.
Key Responsibilities
- Coordinate retrieval and replacement of faulty POS terminals.
- Facilitate deployment of POS terminals for walk-in agents.
- Manage and reconcile coin redemption transactions.
- Provide technical support and address agent inquiries.
- Generate reports on repairs, coin transactions, and agent services.
- Identify recurring issues and recommend process improvements.
Key Competencies
- Customer-focused mindset
- Technical aptitude
- Process improvement orientation
- Accountability and integrity
- Teamwork and collaboration
See Also:
Required Education & Experience for the Position of Agent Support Officer (ASO) at Palmpay Limited
- Bachelor’s degree in Business Administration or related field
- A minimum of 1- 3 years’ experience as a Customer Service Representative or Agent Service Officer in a Fintech or Financial institution.
- Professional Certification in Customer service is an added advantage.
Deadline
Not Specified
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