Customer Service Associate at Lily Hospitals

Apply for Customer Service Associate at Lily Hospitals

About Lily Hospitals

Lily Hospitals is a leading private healthcare provider in Nigeria, known for delivering high-quality, patient-centered medical services. Established in 1984 and headquartered in Warri, Delta State, the hospital operates multiple facilities across the country, offering advanced care in specialties such as cardiology, internal medicine, surgery, pediatrics, and diagnostics. With a strong focus on clinical excellence, modern technology, and continuous improvement, Lily Hospitals is accredited by COHSASA and strives to meet international healthcare standards. The hospital also invests in medical training and research, contributing to the development of Nigeria’s healthcare system.

Summary

• Company: Lily Hospitals
• Job Title: Customer Service Associate
• Job Type: Full Time
• Qualification: BA/BSc/HND
• Location: Warri, Delta, Nigeria

Job Summary

• We are seeking a Health Information Management Officer who will also serve as a Customer Service Personnel to join our dynamic team.
• The ideal candidate will be responsible for managing health information systems and providing exceptional customer service to patients, visitors, and medical staff.

Key Responsibilities

• Manage and maintain health information databases, ensuring accuracy, confidentiality, and compliance with regulations.
• Retrieve and compile medical records for patient care, research, and legal purposes.
• Process patient admissions, transfers, and discharges by accurately updating records and documentation.
• Collaborate with medical staff and other departments to ensure efficient information flow and resolve inquiries.
• Assist patients and visitors by providing information, guidance, and support regarding health records and administrative processes.
• Handle inquiries via phone, email, and in-person interactions in a courteous and professional manner.
• Educate patients on accessing and understanding their health information while maintaining confidentiality and privacy.

Requirement & Qualifications

• Minimum of an OND in Health Information Management
• Proven experience in health information management and customer service in a healthcare setting.
• Strong communication, interpersonal, and problem-solving skills.
• Knowledge of medical terminology and patient privacy laws.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Must reside in Warri, Delta State or its environs

Application Closing Date
3rd July, 2025.

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How to Apply for Customer Service Associate at Lily Hospitals

Interested and qualified candidates should forward their CV and credentials to: recruitment@lilyhospitals.net using the Job title as the subject of the email.

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