About CED Africa
As a distinguished distributor of customized electronics, we specialize in an array of premium products such as home cinema systems, cinema speakers, and AV processors. In addition, we offer cutting-edge solutions for lifestyle automation, architectural audio, and whole-house video integration.
Job Title: Retail Sales Manager
Job Type: Full Time
Qualification: MBA/MSc/MA
Experience: 5 – 10 years
Location: Lagos
Salary Range: ₦400,000 – ₦500,000 per month
PRINCIPAL DUTIES AND RESPONSIBILITIES
Financial
- Responsible for delivering sales revenue targets for the assigned CED Offline Retail Store.
- Responsible for the operations and profit targets of the store by ensuring store costs and managed effectively and within budget.
- Responsible for meeting and surpassing the weekly & monthly CRM sales targets for the retail store including but not limited to DEMO Presentation, Consulting, and Closing deals/accounts.
Customer
- Responsible for the Retail Store Walk-through presentation and sales pitch including but not limited to customer order processing, customer design support and customer technical training.
- Partner with marketing to build, plan and execute key events to engage with partners and support the overall marketing and sales efforts.
- Develop and implement a Retail Sales Plan with Partners/distributors.
- Communicate new product developments to new and existing partners on a regular basis.
- Engage with strategic partners to ensure alignment and successful execution of sales plans and support activities as well as ensuring effective growth strategies are in place for customers.
- Provide feedback on the security market data, such as competitive, channel program needs, and technical issues that affect success in the market.
Order Fulfillment
- Conducts regular audits of transaction details to ensure all order processing maintains the required accuracy, customer service, and quality standards.
- Respond to request from internal and external customers to expedite order, correct errors, or investigate issues arising from products delivered.
- Overseeing daily order fulfillment activities, including order processing, picking, packing, and shipping preparation.
- Developing standard operating procedures (SOPs) for inventory control, logistics management, and order fulfillment to meet operational goals.
Store Facility Management
- Managing the upkeep of equipment and supplies to meet health and safety standards.
- Monitor and manage the major assets and technologies within the workplace to ensure maximum return on investment.
- Inspecting buildings’ structures to determine the need for repairs or renovations.
- Collaborating with building owners and upper management on budgeting for facilities needs.
Customer Experience Management
- Coordinate after sales functions including deliveries, collections and warranty claims in order to optimize customer satisfaction within budget constraints.
- Contribute as a member of management to CED’ strategic planning and decision making.
- Maintain a business development plan covering sales, revenue and expense controls for existing products and services to support the growth and sustainability of the business.
- Ensure prompt resolution of any customer complaints about product quality.
- Identify potential problems and take proactive steps to protect the company against bad debt and potential financial risks.
- Work in collaboration with Finance and Accounting to ensure that all payments are appropriately accounted for and that confiscations are undertaken if required.
- Implement and maintain systems and processes that will effectively eliminate error, increase response time, improve communication and record outcomes in relation to all aspects of the customer experience.
- Manage customer accounts to ensure tracking of all actions taken in relation to each customer.
- Ensure that all invoicing/payment, delivery and warranty transactions are managed in accordance with company policy, are up-to-date, accurately recorded and reviewed regularly to identify potential issues.
- Ensure the preparation of accurate reports to summarize outcomes in relation to collections, deliveries and customer satisfaction metrics for the management team and make recommendations for improvement.
- Establish and maintain contact with clients and potential clients to assess satisfaction and optimize opportunities for further sales.
- Maintain a strong customer focus to improve the sales experience.
- Ensure management of all incoming and outgoing queries (including Facebook, email, phone) to provide a positive customer experience, promote the company brand and encourage further sales.
- Develop campaigns to promote CED’ products and services.
- Track and record outcomes in terms of customer satisfaction with the quality of the company’s products and services and proactively recommend improvements where required.
- Generate sales leads and liaise with the sales teams to ensure follow up.
- Undertake employee management in order to deliver quality performance outcomes across the sales department.
- Manage, develop, coach, control, and motivate the after sales team to develop their skill to ensure that a high professional standard is achieved and performance targets are met.
- Ensure there is a mechanism in place to monitor individual performance, assess progress and provide feedback to support individual development.
- Assess the strengths and weaknesses of the after sales team and manage the program accordingly, including undertaking recruitment and coordinating training as required.
- Always act in a manner consistent with CED’ values.
- Comply with the HAUSBA’ standards of conduct and all applicable policies and legislation.
Customer Support/After Sales
- Ensure customers are 100% satisfied.
- Optimizing all aspects of the after sales experience for the customer and maintaining customer relationships to measure satisfaction and encourage future sales.
- Maintain a business development plan covering sales, revenue and expense controls for existing products and services to support the growth and sustainability of the business.
- Establish and maintain contact with clients and potential clients to assess satisfaction and optimize opportunities for further sales.
- Manage customer accounts to ensure tracking of all actions taken in relation to each customer.
- Track and record outcomes in terms of customer satisfaction with the quality of the company’s products and services and proactively recommend improvements.
- Store Inventory
- Manage warehouse operations in a way that best suits the company’s vision and policies.
- Modernize inventory and fulfillment operations and use best warehouse procedures.
- Oversee receipt and proper storage of warehouse products.
- Control and verify the inventory level by conducting regular physical counts and reconciling with the data system.
- Manage the warehouse’s physical conditions.
- Safeguarding the warehouse content by establishing procedures and protocols for proper storage and fulfillment process.
- Working directly with the sales manager to oversee and prioritize the distribution of outgoing orders and oversee staff meet their goals.
- Coordinate with the shipping/logistics supervisor and manager to schedule outbound orders.
- Work directly with the purchasing department to ensure proper stocking levels are maintained.
- Process returned goods and ensure all return processes are completed correctly and efficiently.
Sales
- Analyze sales and revenue reports and make forecasts.
- Keep abreast of market trends to determine the need for improvements in the store.
- Seek ways to better promote the store, the product line and service within the store.
- Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
- Creating business strategies to attract new customers, expand store traffic, and enhance profitability.
- Achieving growth and hitting sales targets by successfully managing the store sales team.
- Designing and implementing a strategic sales plan that expands company’s customer base and ensure its strong presence.
- Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives.
Deadline
Not specified