Applications are invited from suitable and qualified candidates for the following Positions at Eneba.
About Eneba
Eneba is an online digital marketplace that allows gamers to buy video games, gift cards, gaming subscriptions, and other digital products at competitive prices. The platform is known for offering a wide selection of game keys for popular platforms such as PC, PlayStation, Xbox, and Nintendo, making it a convenient option for gamers worldwide. Eneba focuses on providing a secure and user-friendly shopping experience, with fast delivery and multiple payment options that simplify digital purchases. By connecting buyers with trusted sellers, the platform has grown into a popular destination for affordable gaming deals and digital entertainment products.
Summary
- Company: Eneba
- Job Opening: 4 Positions
- Job Type: Full Time
- Location: Remote
Job Opening: 4 Positions
1. (Remote Entry Level) Customer Support Specialist at Eneba
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2. (Remote) Product Designer at Eneba
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3. (Remote) SEO Specialist at Eneba
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4. Operations Manager, CS at Eneba
Job Description:
About Your Role
- As the Operations Manager, you are the person who makes the engine run. You aren’t just watching from the sidelines; you are the one who ensures our 80–100 support agents are set up for success every day.
- You’ll spend your time coaching your team, making sure they have the tools and a clear direction. You are the primary decision-maker for the department, the person who looks at the data, spots a problem before it becomes a crisis, and steps in to fix it. Essentially, you are the bridge that connects our big-picture goals with the actual work happening on the front lines, making sure we stay consistent, fast, and always getting better.
Responsibilities
- The Heartbeat of the Pillar: You’ll own the end-to-end performance of your division. Whether it’s hitting that first response time (FRT), solving issues on the first try (FCR), or keeping the backlog healthy, you are the one driving the results that keep our customers happy.
- Leading Leaders: You won’t just manage a team; you’ll build an autonomous second line of leadership. You’ll spend your time coaching and developing your Managers, helping them grow into a strong, independent unit.
- The “Radar” for Performance: You’ll keep a close eye on the daily queue. You aren’t just watching numbers; you’re an active pilot who knows exactly when to intervene before a small gap becomes a major backlog.
- The Bridge to Support Teams: You’ll be the operational partner for our Quality, Automation, and WFM teams. You’ll make sure that when we build a new AI tool or a training program, it actually works for the people on the floor.
- Strategic Capacity Planning: In partnership with our WFM Supervisor, you’ll help decide how we staff and schedule. You’ll ensure we have the right people in the right place at the right time.
- Data-Backed Storytelling: You’ll provide the “state of the union” for your pillar. Your reports to the Head of Operations won’t just be a list of numbers; they’ll be forward-looking insights that call out risks and celebrate wins.
- The Final Word: You’ll serve as the go-to escalation point for the toughest operational issues, representing your division in cross-functional meetings with evidence, structure, and a clear voice.
Qualifications and Requirements:
- A Proven Track Record: You have 3–6 years of experience in high-growth operations. Crucially, you’ve spent at least 2 years leading large, multi-team structures (30+ people) where you held the “stopwatch” and were accountable for the results.
- A Metric Mover: You don’t just talk about “improving quality”—you have the receipts. You can point to specific times where you moved the needle on FRT, FCR, or CSAT through real structural changes, not just by updating a PDF.
- A Data Native: You have a “sixth sense” for dashboards. You can look at a metric gap, diagnose the root cause, and make a decision on the fly without needing a data analyst to hold your hand.
- A People Developer: You find genuine joy in watching your direct reports grow. You believe in structured coaching, clear expectations, and building a team that can thrive even when you aren’t in the room.
- Resilient & Proactive: You thrive in environments where the “operating model” is still being built. You don’t get frustrated when a process is imperfect; you get excited because you’re the one who gets to fix it.
- Familiar with Our World: Ideally, you’ve spent time in Digital Marketplaces, E-commerce, or Gaming. You understand the unique pace and “failure modes” of a high-volume digital business.
- Tech-Fluent: You’re comfortable with modern tools like Kustomer, Zendesk, or Looker. You don’t need to be a coder, but you should feel right at home in a tech-stack-heavy environment.
- A Strong Communicator: Since we operate internationally, your written and spoken English needs to be sharp enough to lead strategy discussions and mentor diverse teams.
Benefits:
- Opportunity to join our Employee Stock Options program.
- Opportunity to help scale a unique product.
- Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.
- Paid volunteering opportunities.
- Work location of your choice: office, remote, opportunity to work and travel.
- Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.
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Deadline
Not Specified
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